Network Engineer

TAREK MAH FAISAL

Network Engineer

530-***-**** • ad5t61@r.postjobfree.com • www.linkedin.com/in/tarek-mah-faisal • Davis, CA SUMMARY

Professional network engineer with over 8 years of experience in network infrastructure management, data center operations, and technical support. Expert in configuring routers, switches, and network devices, ensuring 24/7 connectivity for critical network operations. Experienced in troubleshooting network issues, implementing security measures, and providing remote and on-site support.

EXPERIENCE

IT Officer, Network Operation Center

Trust Bank Limited (TBL), Dhaka, Bangladesh

May, 2022 – March, 2024

Trust Bank Limited is a private commercial bank in Bangladesh

Maintained and monitored Data Center(DC) for Headquarter, Near DC(NDC) and all network connectivity links and devices

Spearheaded the setup of routers and switches at the Headquarter and 114 other branches nationwide, resulting in a 30% improvement in network stability and efficiency

Conducted on-site installations of network devices at 9 branches and 8 ATMs

Corresponded with vendors regarding network links and data center issues

Executed day-end processes for the cards and core banking systems for all branches

Prepared network diagrams for 42 branches using Microsoft Visio

Provided remote support for CPU, monitor, printer, and scanner installation, ID/password resets, and physical support to desks

Senior Support Engineer, Network Operation Center

Link3 Technologies Ltd, Dhaka, Bangladesh

July, 2019 – May, 2022

Link3 is a nationwide data connectivity and internet service provider in Bangladesh

Worked with devices of various vendors, like Cisco, Mikrotik, Juniper etc.

Demonstrated proficiency with networking and understood concepts such as LAN, VPN, DHCP, BGP, OSPF, EIGRP, IGRP, RIP, TCP/IP etc.

Offered nationwide remote support using AnyDesk or TeamViewer

Maintained inventory of network devices for multiple branches and the Headquarter

Successfully resolved over 1000+ network tickets

Provided network support 24/7/365

Installed, and maintained Performed Base Transceiver Station (BTS) Support Engineer, Network Operation Center

Link3 Technologies Ltd, Dhaka, Bangladesh

June, 2016 – June, 2019

Monitored Core network infrastructure: Data Center (DC), WhatsUp Gold, Nagios server

Monitored and troubleshot Routers/Switches to ensure network connectivity and upstream bandwidth utilization via MRTG, CACTI graph

Maintained reports of time and duration of network connectivity failure

Performed roster duty 24/7/365

EDUCATION

Master of Science in Computer Science

Jahangirnagar University, Dhaka, Bangladesh June 2018 Bachelor of Science in Electronic and Telecommunication Engineering Pabna University of Science & Technology, Pabna, Bangladesh March 2016 SKILLS

Network Monitoring, GNS3, Packet

tracer, RSA NetWitness,, Fortran 70,

Microsoft Visio, Adobe Photoshop,

AutoCAD, Microsoft Office

Programming Languages

MATLAB, C

STRENGTHS

Leadership

Led teams of 5+ technicians during

installations of routers and switches

Organization

Created an organized internal email

system to increase efficiency of

communication

Collaboration

Collaborated with other technical

departments for troubleshooting

network related issues

Problem Solving

Developed innovative solutions to

increase efficiency of mundane tasks

Flexibility and Adaptability

Able to work overtime and night shifts,

and provide 24/7 support

CERTIFICATION

CCNA certification: CISCO ID-

CSCO13052155

Foundation Training Course Part-I & II

Acquired fundamental knowledge of

commercial banking, finance, and

international trade provided by TBL

TRAININGS

Mikrotik Training: Sep 21-22, 2019;

Link3 Technologies Ltd

Security information and event

management (SIEM): 18 Sep, 2023;

Trust Bank IT Division

AWARDS

Prime Minister Gold Medalist, Prime

Minister Office and University Grand

Commission (2016)

Dean’s Award, Pabna University of

Science & Technology (2014)

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