Lidia Mendoza
Excited to start new career in need
Lawndale, CA
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and reliable customer service rep with strong ability in data entry. Offering heavy phones and entering all salesman purchase orders. Highly organized, proactive and punctual with team- oriented mentality.
Willing to relocate to: Compton, CA - Torrance, CA - Culver City, CA Authorized to work in the US for any employer
Work Experience
Logistics Coordinator
Energy - Carson, CA
October 2023 to October 2023
Put all truckers paperwork together,use EDI,data entry input for port of Los Angeles Emergency Roadside Assistance
AAA Auto Club Enterprises - Long Beach, CA
December 2022 to March 2023
Call center agent
Phone calls,data entry,geographic
Dispatch
Cashier/Customer Service
CVS Health - Hawthorne, CA
April 2021 to September 2022
Cashier,obtain coupons for purchase discounts,ask to have guest join rewards card,correct change given Administrative /Receptionist/CSR
TAP Worldwide LLC - Compton, CA
May 2003 to August 2022
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified and corrected data entry errors to prevent duplication across systems.
• Reviewed and updated account information in company computer system.
• Followed data program techniques and procedures to maintain data entry requirements.
• Reviewed, corrected or deleted data, verifying customer and account information.
• Contacted customers via phone or email to address data inquiries.
• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
• Identified, corrected and reported data entry errors.
• Resolved customer issues
• Worked in the inbound call center
• Managed customer accounts
• Greeted customers
• Handled reservations
• Conducted customer service surveys
• Booked appointments for clients
Customer Service Representative
Steelhorse Automotive - COMPTON, CA
August 1995 to May 2003
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints. Education
College level in Emergency Management
AAA - Long Beach, CA
December 2022 to March 2023
High school diploma in Business
Westminster High School - Westminster, CA
September 1986 to June 1989
Skills
• Organizational skills
• Customer Account Management
• Data entry
• Customer service
• Communication skills
• Customer support
• Call center
• Cold calling
• Accounts receivable
• Accounts payable
• Accounting
• Workday (3 years)
• Kronos
• EDI (10+ years)
• Microsoft Outlook
• Employee Orientation
• Shipping & receiving (5 years)
• Logistics (1 year)
• Inventory management (5 years)
• Microsoft Dynamics 365 (3 years)
• Outbound calling (10+ years)
• Cash register (10+ years)
• Phone etiquette
• Office Management
• SAP
• Supply Chain
• Project Management
• HRIS
• Workday
• Microsoft Excel
• Administrative experience
• Account reconciliation
• Microsoft Word
• Sales
• Leadership
• Salesforce
• Account management
• Assembly
• Manufacturing
• ERP systems
• Office experience
• Front desk
• Typing
• QuickBooks
• Spanish
• Microsoft Powerpoint
• Computer skills
• Writing skills
• Dispatching
• Bilingual
• English
• Freight
• Microsoft Office
• Time management
• Filing
• Medical administrative support
• Accounting software
• Computer literacy
• Analysis skills
• Quality assurance
• Negotiation
• Accounts receivable
• Office management
• Production planning
• Supply chain
• 3PL
• Freight paperwork
• Purchasing
• Forecasting
• Windows
• Databases
• Order fulfillment
• Accounting
• Construction
• Power BI
• Word processing
Languages
• English - Fluent
• Spanish - Intermediate
Awards
10 year anniversary employee
February 2014
Award for long term employment
4 wheel parts wholesalers .
Certifications and Licenses
Emergency road side assistance
December 2022 to March 2023
Call center for emergency roadside assistance
College level courses,was remote 2 monitors
Geography city's and streets and fwys roads
Hwy
Accidents as 911 calls for AAA
Driver's License
CDL
CPR Certification
CPA
Assessments
Medical receptionist skills — Completed
November 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Administrative support professional fit — Proficient March 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Verbal communication — Completed
April 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Basic computer skills — Completed
December 2023
Performing basic computer operations and troubleshooting common problems Full results: Completed
Sales skills — Completed
September 2023
Influencing and negotiating with customers
Full results: Completed
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Completed
November 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Work style: Conscientiousness — Completed
March 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Completed
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Completed
March 2023
Maintaining data integrity by detecting errors
Full results: Completed
Spreadsheets with Microsoft Excel — Completed
November 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Forklift safety — Completed
November 2023
Best practices and safety hazards in forklift operation Full results: Completed
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Completed
November 2023
Responding to customer situations in a retail setting Full results: Completed
Call center customer service — Proficient
July 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Completed
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Warehouse safety — Completed
March 2023
Using safe practices in a warehouse setting
Full results: Completed
Administrative assistant/receptionist — Completed
March 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Calling Vendors purchase order eta,tracking, pro carrier. Account management store in Hawaii
All follow up.
Called freight forwarders for cost
Cash handling/cashier
Retail stock
Find garments with scanner online orders
Pack and ship.