Customer Service General Manager
Resume:
Jeanic Vega
General Manager - POTBELLY
Bronx, NY
ad5t5c@r.postjobfree.com
Willing to relocate: Anywhere
Work Experience
General Manager
POTBELLY - Manhattan, NY
• Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available.
• Trains service staff to enhance customer service and increase profits by suggestive selling products.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures. Oversee the ordering, counting and control of all store inventories.
• Analyzes weekly food and labor costs.
• Keeps an active role in customer service; maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
• Profit & loss management follows cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Key Accomplishments:
• Promotions and career growth from 2012(Associate), 2014(Assistant Manager) 2017(General Manager)
• Ensured that the restaurant and staff were fully compliant with all New York City/State Food Safety regulations.
• Increased sales and customer satisfaction in two consecutive years (2017-2019). Cashier
PATHMARK - Brooklyn, NY
2009 to 2010
• Operated point of sale cash register for Pathmark.
• Collected cash, charge payment, and checks from customers and accurately make change for cash transactions.
• Ensured overall customer satisfaction by maintaining thorough knowledge of store merchandise and answered questions about products and policies.
Shift Manager
MCDONALDS
2004 to 2009
• Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards.
• Ensured appropriate food handling procedures were followed, when making food, including stocking, storing, wrapping, labeling, dating, rotating, and checking temperature of products.
• Operated cash registers and received cash from patrons. Exactly counted and provided change to customers as necessary.
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Key Accomplishments:
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
• Known for ability to motivate the staff and have them give 100% effort in the restaurant on a daily basis..
• Promoted from Crew Member to Shift Manager in 2006. Employee of the Month in 2007. Education
Business Administration
LaGuardia Community College - Queens, NY
2004 to 2006
High School Diploma
Long Island City High School - Queens, NY
2000 to 2004
Skills
• SATISFACTION (10+ years)
• OF SALE (1 year)
• POINT OF SALE (1 year)
• 60 WPM (Less than 1 year)
• CUSTOMER RELATIONS (Less than 1 year)
• DATABASE (Less than 1 year)
• DATABASE MANAGEMENT (Less than 1 year)
• GENERAL OFFICE (Less than 1 year)
• HR (Less than 1 year)
• LEARNING MANAGEMENT SYSTEM (Less than 1 year)
• LMS (Less than 1 year)
• MICROSOFT OFFICE (Less than 1 year)
• MS OFFICE (Less than 1 year)
• OFFICE ADMINISTRATION (Less than 1 year)
• TEAM BUILDING (Less than 1 year)
• TYPING (Less than 1 year)
• VIDEOCONFERENCING (Less than 1 year)
Additional Information
Areas of Expertise
• Customer Relations • Leadership & Team Building • Social Media Networks
• Staff Management • Office Administration • Business Technology
• HR Policies • Employee Satisfaction • Microsoft Office Suite TECHNICAL EXPERTISE
Office Equipment: Fax machines, photocopiers, videoconferencing, point of sale systems, and general office equipment.
Computer: Spreadsheets, word processing, database management, typing speed: 60 WPM MISC Programs: NBO, LMS.
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