Customer Service Representative
Resume:
Marie Michelle Nathalie Angrand
**** ** **** ***** ******** Pines, FL 33024
● ad5t3l@r.postjobfree.com
PROFILE
Looking for a new position which will most effectively use my existing skills and experience. My professional development will show my knowledge as a positive, patient, attentive, and calm employee. I am an oriented person; a clear communicator with a willingness to excel in my duties at all times.
Areas of Expertise include:
Customer Service Team Player
Hospitality & Management Administrative Assistance
Monitor Work Group Communication
Accounting Event Planner
Planning Schedule Health & Safety Regulations
Inventory Stocking Merchandise
EXPERIENCE
Atento
September 2022 until now
English/French.
Responsibilities
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
Organize workflow and ensure that employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Receive complaints and resolve problems
Maintain timekeeping and personnel records
Pass on information from upper management to employees and vice versa
Prepare and submit performance reports
Decide on reward and promotion based on performance
Hire and train new employees
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
. Translate French call for calibration every 2 weeks .
.Take Supervisor call in both languages English and French.
Nations Benefits/ Nations Hearing 12/21/ 2020 September 2022
Telephone Support Specialist
Responsibilities
Assist with payments
Receive a high-volume call
Provide answers to a wide variety of questions proficiently
Acknowledge concerns and offer resolutions
Follow through on requests in a timely manner
Email and Fax requested documents
Respond to inquiries sent via email and teams messaging
Educate providers on Nations Benefits processes such as orders exchanges/ returns/lost /stolen or damaged claims.
Provide order status information when requested by providers &Members
Safeguard personal and health information
Maximus 01/2020 to 09/2020
CSR
CENSUS 2020
Customer Service Representative
The Census Survey Specialists (Customer Service Representative / CSR) working on the CQA (Census Questionnaire Assistance) program will assist the public by researching and responding to frequently asked questions regarding the completion of the 2020 US Census forms. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Make Your Mark in History. Join our team to support the 2020 Census!
Responsibilities:
Follow defined Census program information, processes, and procedures.
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Adhere to Census approved scripts in conducting interviews and completing forms.
Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
Meet or exceed the Census program performance metrics of 97% quality and adherence of 93%
Enter data into desktop application to accurately capture all responses.
Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
Follow defined Census guidelines as they apply to completing Census forms.
Escalate threats immediately to a supervisor if made to Census workers, buildings, governmental buildings or the President
Adhere to designated work schedule.
Each of you played an important role in supporting the over 4.6 million inbound calls and over 1.6 million completed interviews for Coverage Improvement (Outbound calls) we have completed as a program. Tamarac specifically had significant accomplishments, which include:
Total inbound calls handled: 904,180
Total Outbound calls: 1,388,210
Site overall quality:
Inbound calls: 97.6%
Outbound calls: 98.3%
Adherence: 94.6%
Zurology
2017– 2019
Medical Receptionist and Front Desk
Greets and welcome all Patients.
Answering Phones, scheduling, cancelling, and rescheduling appointments
Creating Patient profiles and updating patient information when necessary
Checking patients in and out, collecting co-payments
Insurance verification
Creating patient charts for the next day
Entering Patient file for billing inquiries
Assisting with ordering office supplies and keeping stock accurate
Facilitate flow of patient by communicating with Back Office Staff, Lab and clinicians
Maintaining a clean and secure area during and after the end of the day
Closing batch and secure in a safe Lock Box.
Proficient with E-Clinical EMR
2015- 2017
Walmart, Retail Store in Mc Nab
Cake Decorator and Support Manager in the Bakery
Assist Customer with their needs
Assisted in daily printing report.
Followed up with customer for Cake order.
Create features.
Helped with mark down merchandise and pulling out of date.
Ordering out of stock merchandise.
Set up new Mods weekly.
Price Changes and Make on hand Changes.
Managed team schedule for availability for morning, afternoon and weekend shift.
Inventory of the Bakery last Tuesday of the month.
Trained other cake Decorator.
THE FRESH MARKET, Sunrise, FL 2012 -2015
Specialist in Bulk & Bakery / Deli Clerk
Customer Service, Responsible for creating a good working atmosphere, coordinating and motivating the Bakery staff. Responsibilities include making sure that all procedures involved in the Bakery are in accordance with Health and Food Safety standards.
Duties:
Helped Customer with their needs.
Make sure the coffee area is well set up for customers.
Advise periodically new cooking techniques and equipment to Kitchen Staff.
Check food items on delivery and tidy them into cold storage.
Responsible for patisserie stock control and ordering high quality dessert items.
Ensure the kitchen is maintained and cleaned to the highest level.
Participate in the Inventory of every month.
SHELL, Sunrise, FL 2014 - 2015
Deli Clerk
Responsible for the general up-keep of the kitchen and dining areas in a busy food-court environment. Entrusted to provide management and training to new and existing staff, creating a good working atmosphere, while coordinating and motivating the Bakery staff. Responsibilities include the proper application of Health and Food Safety standards in the Bakery area.
Duties:
Assist Cooks in the preparation of food including breakfast and lunch.
Help with serving hot dinners and clearing tables during peak hours.
Ensure that food court is always in compliance with Health and Food Safety Standards.
Promote a pleasant inclusive working environment for diverse staff and customers.
Responsible for opening and closing of food court.
Served Customer and greeting the customer in and out the business.
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CITADELLE AIRLINE AGENCY, Port-au-Prince, Haïti Administrative Assistant 2010 - 2008
Directed business relations and distribution of airline agency company literature to stimulate client interest and sales leads.
Entrusted with providing training and document management support to 20 corporate employees in areas corporate presentations, and organizational charts.
Provide administrative support to General Manager and 10 direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
Tracked and maintained weekly attendance and annual vacation records on 8 departmental employees.
Coordinated corporate luncheons and develop presentations for meetings and special events.
EDUCATION
EURO PROFESSIONAL SCHOOL, Pétion-Ville, Haiti
Secretary, Customer Service Representative, and Communication Certificates; 2010
COLLEGE MARIE-ANNE, Port-au-Prince, Haiti
High School/ Administrative Assistant Intern; 1992
ADDITIONAL INFORMATION
· Languages: English, French, Creole, beginning Spanish
· Life and Health Insurance Certificate, A&D Banker, October 2013
· Wilton Certificates 1, 2 and 3, Joann’s Fabrics, February 2012
· Certified Instructor for Wilton
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