Service Representative Customer

Contact information

**** ******* **, *******, ***** ad5t1q@r.postjobfree.com 832-***-****

Professional summary

Veterans Service Representative with over a decade of experience in benefits administration and customer service. Skilled in explaining complex benefits, managing escalated customer issues, and building strong relationships through effective communication. Demonstrates a strong commitment to quality assurance and detail-oriented problem-solving to enhance client satisfaction and service delivery. Employment history

Veterans Service Representative, Veterans Evaluation Services, Houston tx — Oct 2020 - Oct 2024 Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.

Assisted veterans in preparing forms, documents and applications for benefits. Interviewed veterans and dependents to determine eligibility for federal and state benefits.

• Provided information and assistance to veterans regarding VA benefits, services, and programs. Assisted veterans in preparing documents required for benefit claims.

• Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.

Advised veterans on how to access community resources that could provide additional support or services. Maintained records of all veteran service activities. Escalation Specialist

Asurion, houston, tx — Jun 2018 - Oct 2022

• Maintained a high level of quality assurance throughout the escalation process. Investigated customer complaints and identified root cause of the issue.

Monitored ongoing escalations for resolution progress. Documented detailed reports of all escalations and resolutions.

Managed multiple customer accounts simultaneously

while providing superior service.

Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.

Theresa Zephyn

Worked closely with other teams to identify trends in escalated cases.

Researched, analyzed, and resolved complex customer inquiries. Developed solutions to improve customer service

experience.

Provided technical support to customers with escalated issues.

Customer Service Representative

Asurion, houston

Delivered accurate product and service information as a Customer Service Representative at Asurion Handled incoming calls and emails, ensuring frontline customer support Successfully resolved customer complaints, maintaining professionalism in stressful situations Property Manager-May 2016

Public Storage, Houston — Sep 2013 - May 2016

Handled resident complaints and expedited

maintenance requests.

Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

• Inspected properties regularly to identify deficiencies and schedule repairs. Collected monthly assessments, rental fees, deposits and payments. Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements. Processed evictions when necessary in accordance

with state laws and procedures.

Managed multiple customer accounts simultaneously while providing superior service.

• Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved. Worked closely with other teams to identify trends in escalated cases.

Researched, analyzed, and resolved complex customer inquiries.

• experience.

Developed solutions to improve customer service

Provided technical support to customers with escalated issues.

Skills

Benefits Explanation Verbal and Written

Communication Relationship Building • Employee

Relations Benefits Interpretation

Education

Bachelor of Science Social Psychology, Capella University, Minneapolis MN Expected in June 2026

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