Customer Service Data Entry
Resume:
Laura Fiet Plantation, FL ***** • 954-***-****
ad5szw@r.postjobfree.com • LinkedIn Profile
Growth-driven professional offering robust learning and development, relationship building, creative problem-solving, adaptability, and emotional intelligence skills to excel in academic and success coach positions. Educational Consultancy
Student-centric teacher with a passion for advancing student achievement, equipping educators with cutting-edge pedagogical techniques, and ultimately promoting a collaborative and inclusive learning environment.
Relationship Development
Articulate communicator with strong interpersonal abilities, committed to delivering tangible results and establishing productive relationships with team members, colleagues, and all levels of management.
Customer Service & Success
Strategic thinker with an aptitude for developing and executing scalable solutions, analyzing complex challenges, and identifying opportunities for improvement to foster customer loyalty and promote organizational success. Key Strengths
Conscientious individual with a strong sense of responsibility, excellent work ethic, flexibility, and an ability to quickly adapt to changing environments, both professionally and
personally.
Professional Experience
Smart Horizons Career Online High School – Remote 2022 – Present Academic Coach
Function as the primary point of contact for over 400 learners aged between 16 and 72 on a weekly basis, tracking and assessing their performance by preparing and analyzing individual reports, providing personalized support, strategic guidance, and resources to help achieve prescribed academic goals. Accommodated learners' schedules with necessary academic sessions by holding meetings, maintaining flexibility, and ensuring alignment of learners' goals. Facilitating academic and career consultation sessions with learners, outlining realistic options after obtaining a degree and adapting communication style for each learner to create a clear vision and boost confidence. Maintain up-to-date student records following accreditation criteria, including documentation of all communications. Utilize data-driven approaches to monitor student progress, while adhering to student engagement model. Ensure high-quality instruction by escalating any performance issues related to the Director of Academics.
• Collaborated with more than 5 corporate partners and 50 public libraries to create effective and mutually beneficial educational initiatives aimed at expanding learning opportunities and increasing access to resources for students.
• Achieved an average of 10 graduates per month, reflecting a high level of commitment to student success and the achievement of pre-defined educational goals and objectives.
• Oversaw a challenging caseload of over 400 students, while regularly engaging in communication by making calls and discussing pacing with over 200 students each week.
• Monitors 8 weekly reports and uses metrics to ensure students are actively engaged in the program and on pace to graduate
• Collaborates with 14 coaches and 5 departments to meet school goals
• Identified and escalated issues about student outcomes, curriculum, learning management system configuration, and interdepartmental communications, ensuring prompt elimination of any potential roadblocks to learning.
• Prioritized professional development and ongoing improvement of academic coaches and teachers by providing initial and ongoing training, coaching, and mentoring.
• Guaranteed timely completion of critical student enrollment, withdrawal, and graduation processes by engaging with the student service department and finance team.
Broward County Public Schools – Broward County, FL 2017 – 2022 Elementary Instructor (Second & Third Grade)
Gained recognition as the Teacher of the Year (2019-2020) for outstanding contributions to student success. Showcased mastery in self-contained teaching of multiple subjects, including ELA, writing, Math, Science, and Social Studies. Designed and customized lesson plans, taking into account each student’s learning style, interest, and skill level. Displayed a steadfast commitment to inclusivity and equity such as accommodating students with disabilities in lesson planning. Discussed children's academic progress with parents by regularly communicating with parents and guardians. Stayed up-to-date with latest trends and best practices by engaging in ongoing training courses and professional development opportunities. Page 2 2
• Played a vital role in the execution of a Winter Concert, encompassing five second-grade classes comprising 100+ students, by teaching songs and dance routines, as well as planning and coordinating costumes.
• Planned and organized Winter, Spring, and end-of-year celebrations, providing a festive and memorable way to mark the progress and achievements of students throughout the year.
• Maintained open lines of communication with families by conducting quarterly conferences, accommodating respective preferences for either in-person or phone meetings.
• Kept families informed and engaged by sending out a weekly newsletter, and providing updates on class activities, upcoming events, and other important information.
• Supervised an annual field trip to Birch State Park, providing a fun outdoor learning experience for participants.
• Coordinated a Wax Museum event in celebration of Black history, involving 18 students and their families. The Sagemont School – Weston, FL 2014 – 2017
Fourth Grade Instructor
Served as a versatile instructor in social studies, geography, Peaceworks (conflict resolution and problem-solving curriculum), and Math, developing and delivering effective lessons. Fostered teamwork and collaboration among students by designing and executing project- based learning activities, cultivating a supportive and dynamic learning community. Established and maintained a safe and respectful classroom environment, conducive to learning and personal growth.
• Implemented departmentalized instruction with leveled classes, utilizing a personalized approach to differentiation, enabling each student to receive tailored instruction as per individual needs and learning styles.
• Innovatively planned and delivered interactive learning experiences by seamlessly integrating cutting-edge educational software and technology into the curriculum, maximizing student engagement and achievement.
• Organized various key events such as the annual Car Wash and raised an impressive $5.6K for Sylvester Cancer of Miami through dedicated fundraising efforts, while functioning as an NEHS Advisor.
• Scheduled and coordinated three field trips, including a visit to St. Augustine, for a group of 54+ students and families, providing enriched educational experiences outside of the classroom.
• Planned and organized annual Multicultural Dance and end-of-year celebrations for a diverse group of over 54 students and families, fostering a sense of community and inclusivity.
• Taught song and dance, while also designing creative and visually appealing costumes for dynamic performances. Additional Experience
Permanent Substitute, The Sagemont School – Weston, FL (2013 – 2014) Fidelity Observer, Florida Center of Reading Research – Tallahassee, FL (2013) Education
Master of Science in Reading Education (2015) Florida International University – Miami, FL Bachelor of Science in Early Childhood Education (2013) Florida State University – Tallahassee, FL Certifications
Florida Department of Education Certification
Primary Education (PK-3) Elementary Education (K-6) Reading Education (K-12) Technical Proficiencies
SaaS Salesforce Five9 Microsoft Office Suite, including Excel, Teams Zoom Ed Tech
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