GEORGER.KLESH,JR.
ProfessionalSummary
Askilledbusinessownerwith17yearsexperienceindailyoperationsofaFedexGroundFranchise.A skilledQualityManager/Auditorwithover10yearsexperienceleading/developingsuccessfulteams. Clearcommunicatorwithservice-orientednatureandmultitaskingexpertise.Vigilantand safety-focusedatalltimes.
Skills
●Customerservice
●Payroll/HumanResources
●DataEntry
●PerformanceManagement
●QualityAssurance
●Compliance&Regulations
●Trainingnewemployees
●Safetystandardsandprotocols
●Maintainingcustomerrelationships
●AchievingBusinessResults
●Timemanagement
●Claimsworkflowsandprocessing
WorkHistory
FedExGround,Driver/Owner,09/2007to05/2023
5CommerceDrive
Barrington,NJ08007
● ImmediateSupervisors,GeorgeKlesh-MGCorporation(9/2007-1/2016),DennisNoon856-***-****,MarltonGround(1/2016-12/2016),BruceBarshay609-***-****,AtlanticCityBus& IndianFoodCo.(12/2016-11/2020),MikeMinella209-***-****,JustUsLogistics
(11/2020-5/2023)
● Workedanaverageof40hoursperworkweek.
● Drove24footstraighttruckwithairbreakstomakedeliveriesandpick-ups
● Managedday-to-dayoperationsasandriver/ownerofaFedExgroundfranchise.
● Providedefficientpick-upanddeliveryserviceforclients.
● Trainednewemployeesonhowtoperformtheirjobdutiesalongwithallpoliciesand procedureswhichpertaintotheirposition.
● RecipientSafetyExcellenceAwardin2012forexcellingatcreatingasafeworkplace.
● RecipientofmultipleOutstandingCustomerServiceAwards InternalRevenueService,02/2006to04/2007
WoodhavenRoad
Philadelphia,PA
● ImmediateSupervisor,BarbaraCampbellBadge#28-05677,215-***-****
● Workedanaverageof40hoursperweekduringtaxseason.
● Responsibleforexaminingtaxreturnstodetermineifdeductionsandcreditsshouldbe allowed.
● Responsibleforhandlingsimpletaxreturnsfiledbyindividuals.
● Reviewtaxreturnsandenterthemintoacomputerforprocessing. SylvanLearningSystems/CatapultLearningSystems,INC-08/1995to08/2005 1001FleetStreet
Baltimore,MD21202
● ImmediateSupervisor,RossGroover,313-***-****
● Workedanaverageof40hoursperweek.
● CertifiedElementaryEducationTeacher1995-1997
● AreaManager1997–2001
● ExecutiveDirector2001-2005
o Deliveredbasicandfollow-uptrainingtoinstructorsandprogrammanagersin curriculumandLearningManagementSystems.
o Developednewteachersandtrainerstosupportinageographicalarea. o ConductedregularsiteobservationsandQualityAssuranceReviewsofsitesand teachers.
o Collectedandassessedprogramreports,developedplansforinstructorsandmanagers toimproveandmaintaineducationalquality.
o SelectedAccomplishments-GumbyAwardforoutstandingflexibilityaboveand beyondcompanyandclientexpectations.
o SelectedCatapultSiteoftheYearAward-Giventothebestcenterinthecountryfor goingaboveandbeyondcontractexpectations.
Education
Smith&SolomonCommercialDrivingTraining
● ObtainingCDL-ADriver'sLicense
PursuingMBADegree
● RowanUniversity
BachelorDegree:Education
● PennsylvaniaStateUniversity