Customer Service Medical Assistant

Alexandra Peltier

East Windsor, NJ 609-***-**** ad5swe@r.postjobfree.com

Medical Assistant with 3+ years of expertise in customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills PROFESSIONAL EXPERIENCE

Kohl’s East Windsor, NJ 2020 - 2021

Sales Associate

● Answered customers' questions about products and promotions; provided information on procedures and policies.

● Completed opening and closing procedures, including organizing workspaces, restocking items, and computing and recording totals of transactions.

● Issued receipts, refunds, credits, or change to customers using the store's point-of-sale (POS) system.

● Greeted 150+ customers daily, building rapport through conversation and honest recommendations.

● Increased returning business by inviting customers to join the company’s loyalty program.

● Assisted in maintaining the back stock room and set up merchandise displays on the sales floor.

● Collaborated with 15+ fellow team members to keep the sales floor area clean and organized at all times.

● Stocked shelves, following the store’s policies, and reported any out-of-stock product to supervisors.

● Kept a vigilant eye on shoplifters and fraudulent credit card transactions.

● Received delivery of new merchandise and made sure that all items were stored and stacked properly.

● Ensured that any price changes were enforced immediately. The Hot Stop East Windsor, NJ 2019 - 2019

Waitress

● Interfaced with dozens of new and returning customers daily, providing an excellent customer service experience.

● Deciphered guests' needs, picking up nuances that will enhance guests' dining experience.

● Delivered a memorable dining experience by resolving all customer issues promptly.

● Collaborated with the kitchen and bar staff for prompt and correct delivery of orders.

● Ensured cooking utensils and kitchen areas were cleaned after closing to comply with state regulations.

● Handled monetary transactions accurately through the restaurant’s point-of-sale (POS) system.

● Seated customers in an organized fashion and accordingly to prevent long waits for patrons.

● Served food and beverages to customers with a high level of attention and friendliness.

● Prepared the restaurant for various events such as large reservations and private parties.

● Constantly communicated with back-servers on pre-bussing, clearing between courses, and marking tables. EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2022 Creative Writing Coursework Centenary College Hackettstown, NJ 2019

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