Social Media Customer Service

LK

LILIANE KALIMA

ad5sv0@r.postjobfree.com 317-***-**** Goodyear, AZ 85395

Detail-oriented Assistant Manager offers more than 1-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Product and Service Knowledge

Sales Monitoring

Appointment Coordination

Resource Coordination and Allocation

Microsoft Office Suite

Research and Analytical Skills

Document and File Management

Ease with Computers and Technology

Task Prioritization

Confidentiality and Data Protection

Strong Organizational Skills

Judgment and Decision Making

Supply Inventory Control

Multitasking and Time Management

Spreadsheet Tracking

Supply Restocking

Employee Communication

Cleaning and Sanitizing

Social Media Updating

Relationship Building

Inventory Management

Invoice Processing

Zingaro Grill & Bar Phoenix, AZ

Manager's Assistant

04/2023 - 10/2023

Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.

Maintained records through timely updates to employee and other files. Conducted inside training sessions to educate employees on products and company policies.

Provided excellent customer service to foster satisfaction and loyalty. Minimized cross-contamination and infection risks by consistently following safe food handling procedures.

Listened to guests to understand needs and help each person select optimal products and services.

Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands. Talked pleasantly with customers while taking orders and promoted positive image for business.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Welcomed and thanked guests to demonstrate appreciation for patronage. Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Assembled and served meals according to specific guest requirements. Processed payments on cash register and counted back bills and change to patrons.

Summary

Skills

Experience

Restocked napkins, condiments and utensils at self-service areas during slow periods.

Directed patrons to restrooms and other amenities within facility. Skylark New York, NY

Host

03/2019 - 10/2021

Greeted guests and gathered information to seat groups or place on waitlist.

Answered telephone to provide dining information and take reservations. Accommodated guests with children and special needs to promote comfortable dining experience.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Notified server after seating parties in section to facilitate prompt service. Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Resolved customer service and food-related issues to maintain guest satisfaction.

Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs. Offered seating and other special accommodations to customers according to preferences and dining area volume.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Greeted customers, answered questions and recommended specials to increase profits.

Monitored dining area to assess server capacity and estimate wait times. Developed long-term relationships with customers to increase opportunities for repeat business.

Communicated with servers about new tables, changes in food availability and customer comments.

The Dominick Hotel New York, NY

Host

03/2018 - 01/2019

Greeted guests and gathered information to seat groups or place on waitlist.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Greeted customers, answered questions and recommended specials to increase profits.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Answered telephone to provide dining information and take reservations. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Developed long-term relationships with customers to increase opportunities for repeat business.

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Helped restaurant staff set up small and large events to coordinate smooth execution.

Stayed attentive to server availability and table turnover to quickly seat guests.

Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Took beverage orders and served drinks during peak meal times. Dungarvin Indianapolis, IN

Caregiver

05/2015 - 10/2017

Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands.

Monitored vital signs and medication use, documenting variances and concerning responses.

Laundered clothing and bedding to prevent infection. Aided with mobility and independence for disabled individuals and continually monitored safety.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Followed safe lifting and transferring techniques to transport residents. Worked closely with clinical staff to support therapeutic and behavioral plans.

Encouraged residents to participate in activities of daily living to enhance personal dignity.

Supported bathing, dressing and personal care needs. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Maintained daily living standards by assisting clients with personal hygiene needs.

Assisted patients with daily personal hygiene.

Provided ongoing compassionate patient care for each client. Helped clients with personal needs from exercise to bathing and personal grooming.

Cooked appetizing and satisfying meals and snacks. Assisted patients with bathing, dressing, daily hygiene care and grooming. Provided patients with transportation to and from doctor appointments. Supervised medication administration, personal hygiene and other activities of daily living.

Tracked and reported clients' progress based on observations and conversations.

Engaged with patients and families to provide emotional support and daily living instruction.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Transported patients to medical, dental and personal care appointments. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.

Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

Ambulated individuals around home, public and medical locations. Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Completed scheduled patient check-ins and progress reports for clients. Hossier Village Indianapolis, IN

Cafeteria Waiter

06/2012 - 11/2014

Maintained accuracy while handling payments, giving change and printing receipts for customers.

Stocked server areas with supplies before, during and after shifts. Greeted customers, answered questions and recommended specials to increase profits.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth restaurant operations.

Calculated charges, issued table checks and collected payments from customers.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Prepared salads, appetizers and garnishes to assist kitchen staff. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Presented food and beverages to guests at tables.

Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.

Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions. Informed customers about specials, upselling additional food and drink items.

Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Collected tickets and followed proper cash-handling procedures. Reviewed daily specials, menu changes and service specifications. Presented menus to patrons to answer questions about menu items and make recommendations.

Relayed orders to service bar and kitchen via point-of-sale register system. Utilized POS system to total meal costs and add taxes for final bill calculation.

Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Presented menus to patrons, answered questions about menu items and made recommendations.

Fenton moon New York, NY

Fashion Model

02/2016 - 07/2021

Attended casting calls, fittings, shows and shoots. Upheld high standards of professionalism in high-stress environments. Increased social media presence to promote specific brands and products. Met with designers to define guidelines for runway shows and presentations.

Demonstrated and presented features and characteristics of clothing by standing, turning and walking.

Modeled garments and jewelry for magazine print outs and television productions.

Arrived early for shoots to give extra time for hair, makeup and styling. Assembled and maintained portfolios and traveled to go-sees to obtain jobs.

Posed or struck suitable interpretive poses for promoting and selling merchandise or fashions during appearances, filming or photo sessions. Changed backstage during fashion shows and maintained poised appearance before audiences.

Promoted and showcased clothing, footwear and other products. Applied makeup to face and styled hair to enhance appearance. Gathered photographs, print advertisements and digital media to build portfolio of work.

Posed for artists and photographers with or without clothes. Project Forgiveness and Reconciliation

Indianapolis, IN

Organization Volunteer

06/2009 - Current

Entered data into computer systems, updating records and files with new information.

Engaged with stakeholders and community members and answered questions regarding volunteer programs.

Established and maintained relationships with fellow volunteers and organizational stakeholders.

Followed directions from supervisors and completed tasks within appropriate timeframe.

Helped organize and implement programs and projects to aid community and individuals.

Greeted guests and offered assistance in finding specific departments or personnel.

Offered support and assistance to community members. Assisted with and organized programs, events, and activities to drive outreach initiatives.

Collaborated with others by contributing time, effort and talent to advance needs or further missions.

Helped with prep, set up, and breakdown of community and public events. Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.

Made referrals to utilize community resources for resident's needs. Fashion show Director Indianapolis, IN Donated to those people who needs help.• Presented to student attends to ASA African Students Association

02/2014 - 12/2016

increase knowledge• Attended meetings weekly meetings to discuss personal stories, courses, and successes struggles and offer assistance to students who are struggling.• Fashion show director

Ivy Tech Community College of Indiana Indianapolis, IN Associate of Arts

05/2022

Pike High School Indianapolis, IN

High School Diploma

06/2013

Indiana University - Purdue University Indianapolis Indianapolis, IN Some College (No Degree) in 2013-2016

Education and Training

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