Administrative Assistant Customer Support
Resume:
RESUME
Name: Trina McLaughlin Phone: 703-***-**** 949-***-****
Work Experience:
*Position Held: Sales and Administrative Assistant for Travel and Cruise Agency
October 2017 to Present
Job Duties: Performed sales and administrative functions within a travel agency. Duties included selling vacation tour packages, booking cruises, providing customer support, and procuring of payments. Additional tasks entailed management of office inventory by ordering and restocking supplies.
Company Name and Location: Cruise Co. of So. California - San Clemente, CA
*Position Held: Front Desk Clerk for Hotel Inn
June 2014 to January 2016
Job Duties: Handled guest check-in and greeting walk-in customers, booking reservations, and the presentation of breakfast.
Company Name and Location: San Simeon Pines Lodge - San Simeon, CA
*Position Held: Administrative Assistant for Insurance Company
February 2012 to April 2014
Job Duties: Responsible for department’s daily administrative operations.
Performed data entry, and developed regular reports and updated spreadsheets to track sales statistics and revenue trends. Handled customer service issues using effective interpersonal and problem-solving skills, as well as ensured the quality creation and timely distribution of printed materials.
Company Name and Locations: MetLife - Irvine, CA
*Position Held: Call Center Agent for Automotive Website Company
August 2009 to October 2011
Job Duties: Conducted phone contacts with current and prospective clients for the purpose of coordinating sales visits and updating marketing materials. Interfaced with professional services personnel to arrange detailed meetings and itineraries.
Company Name and Location: Dealer.com - Manhattan Beach, CA
*Position Held: Legal Assistant
July 2006 to October 2007
Job Duties: Assisted attorneys in trial preparation. Scheduled hearings and depositions. Served as communications liaison between social workers and clients. Maintained filing system, and provided lawyers essential background information across several cases. Answered phone calls and letters, utilizing excellent written and verbal communications skills.
Company Name and Location: Edmund D. Edelman Children’s Courthouse - Monterey Park, CA
*Position Held: Extended Elementary School Educator
September 2004 to June 2006
Job Duties: Presented academic curriculum to students in a classroom setting.
Company Name and Location: Los Angeles Unified School District - Los Angeles, CA
Education:
High School and Location: Flintridge Sacred Heart Academy - Pasadena, CA
University and Location: Loyola Marymount University - Los Angeles, CA
~Received BA Degree
Civic Affiliations:
Toastmasters
Chapter Member of St. Vincent de Paul
RESUME
Name: Trina McLaughlin Phone: 703-***-**** 949-***-****
Work Experience:
*Position Held: Sales and administrative Assistant for Travel and Cruise Agency
October 2017 to Present
Job Duties: Performed sales and administrative functions within a travel agency. Duties included selling vacation tour packages, booking cruises, providing customer support, and procuring of payments. Additional tasks entailed management of office inventory by ordering and restocking supplies.
Company Name and Location: Cruise Co. of So. California - San Clemente, CA
*Position Held: Front Desk Clerk for Hotel Inn
June 2014 to January 2016
Job Duties: Handled guest check-in, booking reservations, greeting walk-in customers, and the presentation of breakfast.
Company Name and Location: San Simeon Pines Lodge - San Simeon, CA
*Position Held: Administrative Assistant for Insurance Company
February 2012 to April 2014
Job Duties: Responsible for department’s daily administrative operations.
Performed data entry, and developed regular reports and updated spreadsheets to track sales statistics and revenue trends. Handled customer service issues using effective interpersonal and problem-solving skills, as well as ensured the quality creation and timely distribution of printed materials.
Company Name and Locations: MetLife - Irvine, CA
*Position Held: Call Center Agent for Automotive Website Company
August 2009 to October 2011
Job Duties: Conducted phone contacts with current and prospective clients for the purpose of coordinating sales visits and updating marketing materials. Interfaced with professional services personnel to arrange detailed meetings and itineraries.
Company Name and Location: Dealer.com - Manhattan Beach, CA
*Position Held: Legal Assistant
July 2006 to October 2007
Job Duties: Assisted attorneys in trial preparation. Scheduled hearings and depositions. Served as communications liaison between social workers and clients. Maintained filing system, and provided lawyers essential background information across several cases. Answered phone calls and letters,utilizing excellent written and verbal communications skills.
Company Name and Location: Edmund D. Edelman Children’s Courthouse - Monterey Park, CA
*Position Held: Extended Elementary School Substitute Educator
September 2004 to June 2006
Job Duties: Presented academic curriculum to students in a classroom setting.
Company Name and Location: Los Angeles Unified School District - Los Angeles, CA
Education:
High School and Location: Flintridge Sacred Heart Academy - Pasadena, CA
University and Location: Loyola Marymount University - Los Angeles, CA
~Received BA Degree
University and Location: Whittier Law School – Newport Beach, CA
JD
Civic Affiliations: Toastmasters, Chapter Member of St. Vincent de Paul, TFP
RESUME
Name: Trina McLaughlin Phone: 703-***-**** 949-***-****
Work Experience:
*Position Held: Sales and administrative Assistant for Travel and Cruise Agency
October 2017 to Present
Job Duties: Performed sales and administrative functions within a travel agency. Duties included selling vacation tour packages, booking cruises, providing customer support, and procuring of payments. Additional tasks entailed management of office inventory by ordering and restocking supplies.
Company Name and Location: Cruise Co. of So. California - San Clemente, CA
*Position Held: Front Desk Clerk for Hotel Inn
June 2014 to January 2016
Job Duties: Handled guest check-in, booking reservations, greeting walk-in customers, and the presentation of breakfast.
Company Name and Location: San Simeon Pines Lodge - San Simeon, CA
*Position Held: Administrative Assistant for Insurance Company
February 2012 to April 2014
Job Duties: Responsible for department’s daily administrative operations.
Performed data entry, and developed regular reports and updated spreadsheets to track sales statistics and revenue trends. Handled customer service issues using effective interpersonal and problem-solving skills, as well as ensured the quality creation and timely distribution of printed materials.
Company Name and Locations: MetLife - Irvine, CA
*Position Held: Call Center Agent for Automotive Website Company
August 2009 to October 2011
Job Duties: Conducted phone contacts with current and prospective clients for the purpose of coordinating sales visits and updating marketing materials. Interfaced with professional services personnel to arrange detailed meetings and itineraries.
Company Name and Location: Dealer.com - Manhattan Beach, CA
*Position Held: Legal Assistant
July 2006 to October 2007
Job Duties: Assisted attorneys in trial preparation. Scheduled hearings and depositions. Served as communications liaison between social workers and clients. Maintained filing system, and provided lawyers essential background information across several cases. Answered phone calls and letters,utilizing excellent written and verbal communications skills.
Company Name and Location: Edmund D. Edelman Children’s Courthouse - Monterey Park, CA
*Position Held: Extended Elementary School Substitute Educator
September 2004 to June 2006
Job Duties: Presented academic curriculum to students in a classroom setting.
Company Name and Location: Los Angeles Unified School District - Los Angeles, CA
Education:
High School and Location: Flintridge Sacred Heart Academy - Pasadena, CA
University and Location: Loyola Marymount University - Los Angeles, CA
~Received BA Degree
Civic Affiliations: Toastmasters, Chapter Member of St. Vincent de Paul, TFP
Toastmasters
Chapter Member of St. Vincent de Paul
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