Medical Assistant Customer Service
Resume:
Angela Bailey, BA, CCMA, MLT
Olive Hill, Kentucky 41164
Mobile: 606-***-****
e-mail: ad5sss@r.postjobfree.com
Professional Profile
Seasoned business developer and entrepreneur.
Skilled in identifying business and service opportunities.
Board Certified Clinical Medical Assistant.
Certified Medical Laboratory Technician.
Dedicated medical and sales professional with more than twenty-five years’ progressive experience in business development, client service, patient service and staff leadership.
Seasoned client solution provider.
Skilled communicator with effective organizational leadership
Successful at increasing sales volume in multiple business services.
Knowledge in Salesforce
Knowledge of various networking topologies
Knowledge with communication services and technology and date networking fundamentals
Manage existing accounts and develop sales strategies
Passionate sales leader responsible for selling to large and midsize businesses
Experience
May 2023-Present MULTI-UNIT TEAM LEADER H & R Block (Seasonal)
Executive Director of 3 locations with broad knowledge of salesforce, and many other cloud based CRM software
Develop and present proposed solutions with servicing and customer service.
Achieve growth objectives (clients, revenue and earnings) for three tax offices.
Manage the sales cycle for potential clients enhancing new client growth and prior clients
Play a critical role in HR management of 22 employees to create a productive work environment.
Develop new revenue from new clients and existing clients building team participation by selling new and additional services offered by H&R Block
Responsible to showcase content marketing strategies
Liaison with Medical Facilities, Industrial Companies and Local Businesses to expand marketing channels.
October 2021 – February 2023 Sr. Account Manager, Ethos Laboratories, New Port, Ky.
Initially hired in October 2021 as a COVID test sample collector.
Increased service volume by 225% in first three months (from 400 specimen samples per month to 1,300 per month), which was the fourth highest volume in the company.
Proficient with Salesforce Customer Relationship Management (CRM) software.
Constantly communicate with clients and identify needs for innovation or additional services.
Develop partnership strategies for sustainability of client base.
Develop and implement customer service strategies to ensure the client is pleased with service and performance.
Create a communication plan through collaboration with each area of the company (production, marketing, sales, providers) to ensure the product or service communicated by the sales team is successfully provided to the client and the client is satisfied with the product or service.
Manage the full sales process for Ethos with regional and global clients.
Manage the full sales cycle for lab services, including managing materials, generating leads, following-up on leads, assisting clients with qualifying for services, assisting in the sales close process and overall client management.
Create and perform sales presentations through Zoom, in-person, and metaverse.
Research market needs and collaborate with CEO, sales consultants and CFO to identify new opportunities.
Participate in weekly sales meetings.
November 2018-October 2020 Medical Laboratory Technician
Fleming County Hospital, Flemingsburg, KY
January 2018-September 2018 Medical Laboratory Technician
Community Family Clinic,
Mt. Sterling, KY
Prepared, analyzed, and recorded laboratory test procedures and results.
Performed laboratory tests in toxicology, chemistry, hematology, immunology and microbiology.
Received, typed, tested, and recorded blood bank inventories.
Prepared biological samples for analysis.
Performed testing on biological samples to identify microorganisms.
Performed chemical analysis of fluids.
Performed blood type matching to ensure correct blood type for safe transfusions.
Performed drug tests to determine both presence and levels in blood samples.
March 2014-July 2015 Healthcare Administrator in Training
Christian Care Communities,
Corbin, KY
Performed duties related to nursing home administration.
Specialized in medical and health services management.
Assisted nursing home administrator with oversight and supervision of clinical and administrative duties.
Assisted nursing home administrator with staff and personnel oversight.
Assisted administration with review and oversight of financial, medical care, medical supply inventory, and facility maintenance.
Gained well-rounded experience of overall nursing home administrative responsibilities.
2013-2014 Self-employed Healthcare Consultant
Olive Hill, KY
Provided consulting services for three pharmacies to assist with special accreditation for selling specialty diabetic shoes.
2013-2014 Sales and Social Media Manager
Antiques by Grace,
Olive Hill, KY
Identified and negotiated antique acquisitions
Evaluated and worked with appraisers for antique evaluations to ensure we were acquiring value priced antiques and pricing correctly to based on customer demand and antique value.
Created, monitored and managed social media platforms for the antique store.
2012-2013 Lab Manager
Lexington Clinic – Commonwealth Urology and Allergy and Asthma Center
Collected biological samples and performed microscopic analysis.
Logged sample specimens, tracked problems, logged errors.
Performed audit of recorded analysis and logged information.
Measured patient’s vital signs.
Recorded patient’s medical histories.
Prepared examination rooms and disinfected medical equipment.
Administered patient medication and injections.
2011-2013 Phlebotomy and Certified Medical Assistant Instructor,
Maysville Technical and Community College Maysville, KY
Instructed students to perform phlebotomy procedures.
Taught students to obtain patient health history, monitor patient vital signs.
Instructed students on proper EKG techniques.
Reinforced to students the importance of patient integrity and bedside manners.
2005-2011 CEO and Founder, Tri-State Medical, Inc.
Morehead, KY
Initially founded a medical billing company in 2005 in the sunroom of my home.
Researched the medical billing industry and identified a sales and market niche for durable medical equipment sales.
Attended specialized training on Medicare and Medicaid reimbursements and sought expert advice to assist with ability to bill for reimbursement.
Obtained Medicare and Medicaid License numbers, allowing my small business to bill Medicare and Medicaid for reimbursement, which opened up opportunity to gain a new niche of customers and increase annual sales and billing.
Additionally, secured ability to bill commercial insurance carriers.
Obtained special accreditation from Healthcare Quality Association on Accreditation for Tri-State Medical, Inc. This enabled my, small company to compete with larger companies with larger sales volume in the durable medical equipment sales industry.
Increased the size of my company from serving ten individual patients to serving fifteen Physical Therapy Centers. This was enabled because of my dedication and work to obtain the Licenses to bill Medicare, Medicaid and Commercial Insurance companies for reimbursement, as well as the accreditation for my company.
Invested $10,000 to develop a policy and procedure manual to ensure compliance with government regulations.
Education
University of Cumberland
Masters of Business Administration- In Progress
Maysville Community and Technical College, Maysville, KY
Associate of Science – Medical Laboratory Technician
May 2017
Morehead State University, Morehead, KY
Bachelors of University Studies, August 2006
Bachelors of Science, August 2008
Morehead State University, Morehead, KY
Associate of Arts
May 2005
Awards and Certifications
Healthcare Quality Association on Accreditation
Award of Accreditation, Tri-State Medical
ID#: 0NNQU4
Board Certified Clinical Medical Assistant
2012
Professional References
Christina Bowen, Math Teacher
Bath County Board of Education
Owingsville, Kentucky
Thomas Ryan Barker, OSP Construction Project Manager
Accelecom
Louisville, Ky.
Shawn Boggs, Executive Director Lab Services
Kings Daughters Medical Center
Ashland, KY
Benjamin W. Harmon, Jr., CPA, MBA
AVP for Finance and CFO
Austin Peay State University
Clarksville, TN
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