Customer Service Technical Support

Rashaad Taylor

ad5srv@r.postjobfree.com ***•**0•7098

Objective:

To secure a position with a dynamic company where I can leverage my strong organizational skills, customer service background, and ability to learn quickly, while contributing to efficient operations and fostering customer satisfaction. Skills:

•

• Customer Service

• Problem Resolution

• Dispatching

• Route Planning

• Time Management

• Technical Support

• Customer De-escalation

• Telecommunications

• Communication Skills

• IT Support

• Equipment Repair

• Problem-solving

• Multitasking

• Geographic knowledge

• Adaptability

• Attention to detail

• Stress management

• Computer proficiency

Work Experience:

Dispatcher

DoorDash, UberEats, GrubHub, Postmates

March 2017 - Present

• Successfully managed delivery operations for multiple food delivery services.

• Provided exceptional customer service and efficiently resolved issues to ensure customer satisfaction.

Overnight Stocker

Ralphs Grocery Store

September 2022 - August 2023

• Managed incoming shipments and restocked shelves to maintain inventory levels.

• Demonstrated strong attention to detail in organizing and replenishing merchandise.

Warehouse Worker

Staffmark Group (Temp Agency)

January 2022 - May 2022

• Contributed to warehouse operations, including shipping, receiving, and inventory management.

• Collaborated effectively with team members to streamline warehouse processes and improve overall efficiency. Dispatcher

Charter Communications, Van Nuys, CA

January 2018 - March 2020

• Dispatched field service work orders, ensuring timely completion and customer satisfaction.

• Utilized workforce management systems to optimize technician routes and schedule availability.

• Proficiently navigated billing systems to process work orders and schedule appointments.

Technical Support Technician

Comcast Cable, Greenwood Village, CO

March 2015 - December 2017

• Resolved complex customer issues escalated from tier 2 agents, ensuring prompt resolution.

• Collaborated with customers to identify and address technical issues, ensuring a high level of satisfaction.

• Facilitated communication between customers and engineering teams to address widespread outages.

Technician

Time Warner Cable, Chatsworth, CA

September 2012 - February 2015

• Installed and serviced cable, telephone, and internet systems for residential customers.

• Trained in safe handling and climbing procedures for 40-foot ladders.

• Provided in-home support to troubleshoot and resolve technical issues promptly.

Technician

American Integrated Services, Wilmington, CA

May 2010 - August 2012

• Supported environmental remediation efforts, including inspection and removal of contaminated materials.

• Managed logistics, including equipment transport and inventory management, to support project needs.

Education:

High School Diploma

Washington Preparatory High School, Los Angeles, CA

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