Customer Service Specialist

ARIYONNE BURNETTE

ad5sqd@r.postjobfree.com 336-***-**** Chapel Hill, NC 27516

Customer service specialist whose main focus is the satisfaction of the customer. With over a year of complete experience, I've learned to work with a team and multitask when things get hectic. I know how to maintain a friendly, professional attitude when things may become volatile or confrontational. Highly motivated, looking for a new role to take on.

Empathy

Problem Solving

Communication

Patience

Adaptability

Communication

Opening And Closing Duties

Problem Resolution

Product Promotion

Cash And Credit Card Transactions

Customer Account Review

Customer Complaint Solutions

Customer Consultation

Customer Assistance

End-Cap Building

Customer Service And Assistance

Focused On Customer Satisfaction

Product Knowledge

Cash Register Operation

Payment Processing

Conflict Resolution

Money Handling

Credit Card Payment Processing

Account Authorizations

Membership Registrations

Calm Demeanor

Customer Service Clerk Harris Teeter Grocery - Chapel Hill, NC 01/2023 - Current Working with customers who have complaints, worries, concerns, or questions. Being the Closing shift lead.

Providing solutions and problem solving for both customers and coworkers. Prioritizing customer needs.

Provide information about products.

Take orders, count tills, cash checks.

Shop orders placed in the Harris Teeter Express Lane Office. De-escalate any issues involving customers.

Print money orders and process money transfers via Western Union or RIA. Propane Tank exchanges.

Handle returns and product exchanges.

Processed customer orders and payments accurately and promptly. Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.

Performed cashier duties including processing credit card payments and issuing receipts. Created new accounts for customers by entering personal information into computer systems. Worked closely with management team to implement strategies that would result in increased sales volume. Personal Shopper Harris Teeter Grocery - Chapel Hill, NC 01/2023 - Current Assisted customers in selecting items that met their individual needs and preferences. Summary

Skills

Experience

Researched new products and brands to offer customers the most up-to-date selection. Provided substitutions for any out or stock items. Aveda Institute Chapel Hill Chapel Hill, NC 07/2022 Cosmetology : Cosmetology

Chapel Hill High School Chapel Hill, NC 06/2020 High School Diploma

Education and Training

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