Customer Service Representative

AA Andria Agastra

Largo, FL ***** 727-***-**** ad5sq7@r.postjobfree.com

PROFESSIONAL

SUMMARY

Diligent Food Service worker with successful history with patients and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

SKILLS Customer Service

FIFO Procedures

Work Coordination

Collaborative Environments

Building Customer Trust and

Loyalty

Efficient and Detail-Oriented

Issue and Complaint Resolution

Cash Register Operations

WORK HISTORY FOOD SERVICE REPRESENTATIVE 01/2022 to CURRENT BayCare Clearwater, FL

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Learned other teammates' work tasks to train as backup. Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

Explained menu items and suggested appropriate options for food allergy concerns.

Inspected dishes and utensils for cleanliness.

Collaborated with kitchen employees throughout order placement and service of 1000 meals daily.

Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

CUSTOMER SERVICE REPRESENTATIVE 06/2018 to 04/2022 Publix Belleair Bluffs, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Cultivated customer loyalty, promoted repeat business and improved sales. Cross-trained and provided back up for customer service managers. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Welcomed, greeted and assisted guests in high-traffic store, generating up to 1,000,000 dollars in busy weeks.

Handled money services such as Western Union, Florida Lotto, and money orders

EDUCATION Associate Of Arts And Sciences Health Sciences 06/2021 Largo High School, Largo, FL

LANGUAGES Albanian

Native or Bilingual

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