Customer Service Representative
Resume:
Shaniese Stokes
Houston, TX *****
ad5spj@r.postjobfree.com
To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success.
Authorized to work in the US for any employer
Work Experience
Food Captain
Circle K - Houston, TX
December 2023 to Present
• Food preparation
• Knowledge of food and beverages
• Maintaining stock room inventory levels
• Food safety understanding
• ensures cleanliness in the food and beverage service area Rideshare Driver
Uber - Houston, TX
July 2022 to Present
• Being self motivated
• Being kind to provide the best experience for the customer.
• I pick up and deliver orders in an efficient and polite manner
• adapt to driving to traffic conditions
• identifying potential clients
• provide excellent customer service skills
Home Health Aide
Prime Healthcare Services - Houston, TX
May 2023 to June 2023
• Meal Preparation
• Housekeeping
• Errand Services
• Grocery Shopping
• Incidental Transportation
• Laundry assistance
• Assist with Dressin
• Organize household
Benefit Verification Specialist
AmerisourceBergen - Houston, TX
September 2022 to November 2022
• Benefits and insurance verification
• Register patients
• Updated patient information
• Provided friendly customer service
• Filed the correct medical codes and billing
Customer Service Representative
ReedGroup - Houston, TX
April 2022 to November 2022
• Assist employees with opening new claims
• Provide friendly customer Service
• Provide information on FLMA claims
• Summarizes FMLA provisions and regulations and provides answers to the most frequently asked questions.
• Complying with the law · Recognizing FMLA · Assessing and responding to employee leave requests Customer Service Representative
Change Healthcare - Houston, TX
June 2021 to February 2022
• Direct phone calls
• Maintain files and schedules
• Exhibits polite and professional communication via phone and e-mail
• Provided friendly customer service
• managing and distributing information within an office
• Register new patients
• Verify patients insurance
• Assist with scheduling patients appointments
• Experience using Epic & Salesforce
• Benefits/Insurance verification
Administrative Assistant
Remedy- LHI - Logistics Health Incorporated - Houston, TX December 2020 to June 2021
• Directed phone calls
• Managed incoming and outgoing mail
• Produced morning and afternoon reports
• Provided friendly customer service
• Maintained all files, schedules, etc.
• Provided administrative support for Upper Management on COVID-19 sites.
• Proficient in Microsoft Office
Administrative Assistant
VITAS Healthcare - Houston, TX
March 2020 to December 2020
Managed incoming and outgoing calls
• Directed phone calls
• Provided friendly customer service
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Maintained filing, typing, copying, binding, scanning, and scheduling
• managing and distributing information within an office
• Scheduled home visits
• Follow with patient’s
• Patient observation
Warehouse Production Worker
Aerotek - Bethlehem, PA
December 2019 to February 2020
• Packing product
• label product
• work on production line
• clean designated area
• palletize items for shipping
Shift Manager
Pizza Hut - Easton, PA
June 2019 to December 2019
• Help manage daily operations in the restaurant
• Delegate task of staff and supervise their performance, food and production
• Ensure the store is properly closed and the end of night which includes closing cash, cleaning the store, updating our end of day inventory,
• Delivered customers orders
Selector
C&S Wholesale Grocer - Bethlehem, PA
April 2019 to July 2019
• Picked and packed items to be shipped
• Scanned totes to make sure product went to the correct customer
• Assisted with cleaning warehouse at the end of my shift Warehouse Associate/ Hotel Hospitality
Express Employment - Easton, PA
October 2018 to December 2018
• I packed and unpacked products
• I scanned product, put products away
• Restocked and cleaned designated area
• Greeted and welcomed all hotel guests
• Customer service and hospitality
• Maintained a clean work environment
• Cleaned rooms and provided guest services
• Banquet, Weddings and Charity events
Team Trainer
Burger King - Easton, PA
December 2016 to August 2018
• I trained new employees
• Go over correct procedures on making/prepping food
• Prepped food
• Cleaned designated areas
• Made food to order per order
• Took customers orders
• Managed money
Cashier
Square One Market - Easton, PA
July 2016 to November 2016
• Rang up Customers items
• Cleaned designated area,
• Stocked/ Restocked shelves and cooler’s
• counted drawers
• counted safe
• I was responsible for the accurate amount of cash at the end of my shift Food Runner
Chickie's and Pete's - Allentown, PA
September 2014 to November 2014
• Responsible for cleaning
• Running food to the servers,
• Dropping food the guest table
• Responsible to prep before my shift
• Assisted with sending orders to correct tables
Waiter
Ppl Center - Allentown, PA
September 2014 to November 2014
• Responsible for cleaning events
• Serving guests food and drinks
• Rang up customers orders
• Provided friendly customer service
• Assist with helping guest find seats
• Assisted with event setup
Cashier
Dunkin Donuts - Bethlehem, PA
September 2014 to September 2014
• Responsible for serving guests,
• Taking orders
• Responsible for money handling
• Counting drawer at the end of my shift
• Cleaning the store during and at the end of each shift
• Stocked and Restocked product
• Assisted with opening the store location
Cashier
Taco Bell - Easton, PA
July 2012 to January 2013
• Responsible for serving guests,
• Taking orders
• Responsible for money handling
• Counting drawer at the end of my shift
• Cleaning the store during and at the end of each shift
• Stocked and Restocked product
• Assisted with opening and closing the store location
• Prepped food and put correct timing on how long the product would be good
• Provided excellent customer service
Cashier
Mc Donalds - Easton, PA
June 2005 to November 2007
• Responsible for prepping food
• Serving guests
• Maintaining a clean environment
• Responsible for an accurate account of cash
• Taking customer’s orders
• Trained new employees
• Cooked and prepared customers food
Education
None
Northampton Community College - Bethlehem, PA
September 2011 to December 2011
High school or equivalent in general studies
Northampton Community College
September 2002 to June 2008
High school or equivalent
Easton Area High School - Easton, PA
Skills
• PROBLEM SOLVING
• Communication
• Conflict Resolution
• Decision Making
• Adaptability
• Leadership Development
• Organizational Skills
• Teamwork
• Time Management
• Order Selector
• Selector
• Order Puller
• Picker Packer
• Shipping
• Shipping Receiving
• Warehouse Associate
• Forklift
• Warehouse Experience
• Picking and Packing
• Order Picking
• Basic Math
• Cash Handling
• Customer Service
• Shift Management
• Food Preparation
• Host/Hostess
• Materials Handling
• Cashiering
• Microsoft Word
• Restaurant Experience
• Serving Experience
• Administrative Experience
• Load & Unload
• Microsoft Outlook
• Writing skills
• Communication skills
• Driving
• English
• Epic
• Insurance verification
• Medical billing
• Medical coding
• ICD-10
• Medical scheduling
• PeopleSoft
• ICD coding
• Data entry
• ICD-10
• Communication skills
• Computer skills
• Salesforce
• Restaurant experience
• Typing
• Cash register
• Guest services
• Customer service
• Hotel experience
• Cash handling
• Shift management
• Windows
• Analysis skills
• Medical coding
• SharePoint
• Leadership
• Hospital experience
• PeopleSoft
• Epic
• VPN
• PCI
• Cooking
• Driving
• Serving
• Documentation review
• Microsoft Access
• Conflict management
• Hospitality
• Google Docs
• Load & unload
• English
• Microsoft Outlook
• Microsoft Excel
• Adobe Captivate
• OneSite
• Microsoft Office
• Home health
• Organizational skills
• Medical terminology
• Account management
• CRM software
• Phone etiquette
• Insurance verification
• Time management
• Orthopedics
• Office experience
• Management
• Medical office experience
• Catering
• Administrative experience
• CSS
Certifications and Licenses
Driver's License
Contact this candidate