Safety Manager Customer Service
Resume:
CYNTHIA
LUNDY
ad5snv@r.postjobfree.com
Deer Park, TX 77536
Accomplished Safety Technician manages job operations with vigilance and honesty to keep companies operating within OSHA standards and employees safe. Proven skills in enhancing and realigning processes with safety and productivity goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY
Mechanical Contractor - Construction Safety Manager WORK HISTORY
Developed site-specific safety plans tailored to each project''s unique requirements, ensuring optimal protection for all personnel.
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Developed strong relationships with subcontractors to ensure their adherence to company policies regarding health and safety regulations.
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Facilitated open communication channels between management and field staff regarding any concerns or suggestions related to workplace health and safety.
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Collaborated with project managers to establish effective emergency response plans for various job sites.
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Managed personal protective equipment inventory effectively, ensuring workers always had access to appropriate gear while onsite.
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Reduced workplace accidents through diligent hazard identification and implementation of corrective measures.
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Improved worker awareness of potential hazards by providing ongoing training and resources on proper equipment usage and procedures.
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Assisted in accident investigations to determine root causes and develop preventative actions, minimizing future incidents.
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Administered site-specific inductions for all personnel entering job sites, ensuring thorough understanding of relevant safety requirements before commencing work.
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Evaluated new equipment and materials for adherence to safety guidelines before approving them for use on job sites.
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Monitored daily worksite operations closely to proactively identify potential hazards, leading to swift resolution and mitigation of risks.
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Analyzed data from incident reports to identify trends and areas requiring additional focus, leading to targeted improvements in overall site safety performance.
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Organized and led safety training sessions for new hires, contributing to an overall culture of safety awareness and prevention within the company.
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SKILLS
• Workplace inspections
• Hand and power tools
• Hazard Identification
• Safety Training
• Fire prevention
• Paperwork preparation
• Worker Training
• Safety incident reports
Kenedy High School
Kenedy, TX • 05/1981
Yes
EDUCATION
Lowes Home Improvment - Customer Service Representative Pasadena, TX • 04/2017 - 09/2019
Dicks Food Store - Sales Associate
Victoria, TX • 10/1997 - 12/2006
Ensured compliance with OSHA regulations by developing and enforcing strict safety protocols for the construction team.
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Conducted new employee interviews, orientation and training and provided ongoing monitoring and evaluation.
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Developed, implemented and trained on safety programs and injury prevention programs for industry clients.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Processed customer service orders promptly to increase customer satisfaction.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Delivered prompt service to prioritize customer needs. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
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Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
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