Information Technology Systems

*

Grace Appiah Behome

https://www.linkedin.com/in/grace-appiah-behome-7ba720174/ ad5sm2@r.postjobfree.com 602-***-**** Tempe, Arizona PERSONAL STATEMENT

A young female master’s student with 5 years of valuable IT experience and I am actively seeking a position that advances my career, aligning with my goals and aspirations in information systems security and cyber security systems. EDUCATION

MASTER OF SCIENCE IN INFORMATION TECHNOLOGY Expected May 2024 Arizona State University - (Information Systems Security option) Tempe, Arizona. BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY May 2017 University of Ghana – Legon – (Second Class Upper Honors) Accra, Ghana. EXPERIENCE

Web Applications Developer Assistant August 2022 - Present EdPlus Innovations and Emerging Initiatives Scottsdale, Arizona.

• Developed, designed and tested modules on the ASU online applications platform on the backend (specifically focusing on optimizing interactions between program applications and subsequent follow-ups with contacts) using Salesforce Development platform.

• Responded to help issues and support emails from Baobab platform users and forwarded to technical support team on the Baobab project for resolution within 24 hours.

Android Mobile Application Developer (INTERN) August 2023 - December 2023 DEPT – USA Tempe, Arizona.

• Responsible for writing Kotlin code for bug fixes of some features of the Baobab mobile application using Android studio. Information Systems Security Analyst (INTERN) June 2023 - August 2023 eProcess International - Ecobank Accra – Ghana.

• Managed risk across projects, leveraging NIST frameworks and updating security policies in compliance with the data protection act, utilizing platforms such as Onetrust for unified risk assessment.

• Enhanced cyber awareness through effective communication, engaging staff and project teams on security protocols, while collaborating with other security professionals to proactively mitigate risks via routine assessments.

• Implemented robust security controls, employing OWASP Test Guide and Portswigger penetration tests to safeguard IT systems and data integrity, while collaborating with incident response teams using SOAR and intrusion detection tools for continuous monitoring and fortifying network and cloud security, while staying abreast of cutting-edge security tools for data mining and overall system fortification.

Senior IT Manager April 2022 – August 2022

Pentecost Hospital – Madina Estate Madina Estate – Accra, Ghana.

• Strategically managed IT budgets in collaboration with the Head of Unit, ensuring cost-effectiveness and overseeing all IT functions, leveraging platforms like Excel for financial tracking.

• Provided technical leadership, consultancy, and project oversight, enhancing overall IT performance and standards, while fostering a 20% increase in technology adoption across hospital departments through coordination and feedback integration.

• Conducted regular stakeholder meetings to assess IT resource allocation, resulting in quarterly updates on resource adequacy and allocation, and introduced innovative solutions like a Time scheduling and staff login system, reducing staff lateness by 50%, supported by statistical data and presentations.

IT Manager May 2019 – April 2022

Pentecost Hospital – Madina Estate Madina Estate – Accra, Ghana.

• Led a team in conducting comprehensive network and software testing using platforms such as Wireshark, ensuring alignment with hospital needs and maintaining ongoing integrity, while managing equipment setup and maintenance. 2

• Implemented an efficient inventory management system, leveraging applications to track hardware resources monthly, ensuring accurate documentation of computers, laptops, and peripherals, supporting seamless operations.

• Directed end-to-end IT operations, overseeing successful implementations of modules within the Hospital Management System, providing continuous support and training to staff, and staying updated on hardware, network, and software advancements for continuous improvement, resulting in a 10% increase in operational efficiency. Client Services and Hardware Support Personnel September 2017 - May 2019 Volta River Authority – Head Office Osu – Accra, Ghana.

• Set up printers and configured network devices, such as routers and access points, while ensuring seamless integration into the network domain and resolving network connectivity issues promptly for various departments.

• Provided comprehensive client support by setting up Microsoft accounts, installing and updating software suites and operating systems, troubleshooting hardware issues, and conducting regular maintenance tasks to optimize client systems' performance.

• Maintained detailed documentation by authoring weekly reports on completed tasks and logging them into the client support management system, ensuring transparency, accountability, and efficient tracking of IT support activities. IT Support Personnel (INTERN) June 2015 - August 2015 Volta River Authority – Akosombo Akosombo, Ghana.

• Provided IT client support to staff across departments.

• Supported hardware management and installation of network devices. Database Administrator Assistant (INTERN) May 2014 - June 2014 3A's Microfinance Limited – Akosombo. Akosombo, Ghana.

• Managed and analyzed client savings and loan details, utilizing Microsoft Excel spreadsheets for initial data input and transfer into the database, ensuring accurate record-keeping and facilitating informed decision-making processes in the banking sector.

• Monitored daily record entry into Business Accounts Application software and facilitated routine follow-ups with clients and creditors on behalf of the Loans Manager, ensuring smooth transaction processing and fostering strong client relationships in the banking sector.

TECHNICAL SKILLS

Programming Languages: Kotlin

Apex Python Java C++ PHP

HTML JavaScript CSS Sql

Technical: Jira board usage GitHub

Onetrust Microsoft Azure Data Studio

Azure Information Protection Android

Studio Salesforce Adobe Photoshop

Microsoft Office 365 Suite Dreamweaver

WordPress Cisco Packet Tracer

MATLAB Windows Server 2016

Operating systems SIEM SOAR

Proficiencies: IT Risk analysis IT security

policy development Cyber security

implementation Incident Response

Management Research and Technology

analysis Network security IT client support

IT infrastructure management Mobile app

development Software development

Vulnerability assessment Information systems

security Security control implementation

CERTIFICATIONS

• CompTIA Security+ ce (2024)

• Salesforce Developer (In progress)

• Introduction to Artificial Intelligence (January 2023)

• How google does Machine learning (December,

2019)

• Launching into Machine Learning (December, 2019)

• Mobile Application Developer with IBM Worklight Studio

(December, 2015)

• Application Security Specialist with IBM Security AppScan

(December, 2015)

AWARDS

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Mastercard Scholar, Baobab Digital Innovations Scholars Program PROFESSIONAL & CAMPUS INVOLVEMENT

Mastercard Foundation Scholars Union Baobab Digital Innovations Scholars Yielding Accomplished African Women in STEM

(YaaW) Google Development Groups – UG Legon AIS Science Club AIS Wildlife Club AIS Cadet Corps

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