Service Delivery Behavioral Therapist

Zayda F. Aleman

Hammond, LA LinkedIn 504-***-**** ad5sla@r.postjobfree.com

EXECUTIVE SUMMARY

I bring over two years of expertise in behavioral analysis and client-centric roles, specializing in one-on-one and clinic-based service delivery. My skills encompass naturalistic teaching, positive behavior reinforcement, and efficient problem-solving. Recognized for fostering positive work environments and prioritizing customer satisfaction, I offer adaptability, effective communication, and empathy. Bilingual in English and Spanish, I am well-versed in team collaboration, cultural sensitivity, and conflict resolution, poised to contribute to a dynamic HR role. EDUCATION

Southeastern Louisiana University Hammond, LA

Bachelor of Arts in English Literature Graduation Date: May 2022 WORK EXPERIENCE

Infinity Therapeutic Services Amite, LA

Behavioral Therapist July 2021 - Present

● Over 2 years of experience working directly with clients in home environments at ITS

● Proficient in providing exceptional service and assistance to clients and their families

● Delivered one-on-one services in a clinic setting

● Implemented individual treatment plans, including discrete trial shaping, natural environment training, and social skills

● Worked with clients aged 5-14 with diverse communication capabilities Strengthening Outcomes with Autism Resources Ponchatoula, LA Behavioral Therapist July 2020 - July 2021

● Specialized in naturalistic teaching, emphasizing practical skills for clients in their daily lives

● Developed proficiency in shaping client behaviors through positive words and reinforcement

● Accomplished in accurate data collection

● Assisted BCBA in creating client-specific programs

● Nurtured client development and communicated effectively with parents Touchstone ABA Hammond, LA

Behavioral Therapist January 2020 - June 2020

● Established a communication system between clients and myself

● Collaborated with BCBA's to implement efficient and cost-effective solutions for clients

● Instructed formulated programs resulting in skill level improvements from 0% to 100% within specified timeframes

● Supported the leadership team in cultivating a positive work environment

● Prioritized customer and client satisfaction, productivity, and accountability for profitability goals Southeastern Louisiana University Hammond, LA

I/O Window Operator June 2019 - January 2020

● Monitored online systems and performed file restoration as a student worker in the technology department

● Troubleshot user issues and provided assistance in problem resolution

● Executed start and restart procedures for efficient system functioning

● Maintained logs of all work and adhered to critical schedules, especially during student registration and grade report periods

● Monitored the computer room environment, ensuring it stayed within specifications

● Generated and maintained a daily report documenting problems and activities SKILLS, LANGUAGES, CERTIFICATIONS

Skills: Microsoft Office, G-Suite, Effective Communication, Problem Solving, Empathy, Bilingual, Interpersonal Skills, Team Collaboration, Cultural Sensitivity, Conflict Resolution, Time Management, Multilingual Communication Languages: English, Spanish

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