Human Services Customer Relations

Kimberly Callahan

Ocean City, NJ • 424-***-**** • ad5sky@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Human services’ professional having additional experience in the hospitality and teaching sectors with an area of focus in providing needed services to individuals with disabilities. Expert leadership and program management skills, along with customer relations and administrative capabilities.

EXPERIENCE

Lead Career Navigator

JEVS Human Services – JEVS hireAbility September 2017 – January 2023

• As the project lead, I successfully completed the outcomes set forth in the 2017/2018 Kessler funded ‘Bridge to Work’ grant, providing transition services to identified in-school youth.

• Provide supported employment with a high rate of job placement, retention, and job satisfaction to DVRS and DDD referred clients.

• Provide DVRS referred Pre-ETS (Pre-Employment Transitional Services) to identified in school youth.

• Comanaged ‘Project Success’, an out of school youth, work readiness program through DVRS. This program was specifically designed for individuals on the Autism spectrum aged 16-24 years.

• Organized successful job fairs in collaboration with local businesses and colleges.

• Presented our programs through zoom and in-person events.

• As the lead in the Linwood, NJ office I supported staff through planning and problem-solving. I was responsible for billing and reconciling with the finance dept.

Personal Teaching Aide

Atlantic County Special Services School, Mays Landing, NJ September 2016 – June 2017

Assisted the classroom teacher in creating and implementing activities to teach job skills to students with intellectual disabilities.

Helped to ensure all activities the students are involved in are done safely and proficiently.

Assisted the classroom teacher and the student’s family to develop attainable IEP goals.

Office Manager

HELD Custom Trim and Fiberglass, Somers Point, NJ January 2010 – October 2016

Prepared bid proposals for current, as well as prospective clients.

Responsible for all accounting functions: generating invoices; billing statements; monitoring all accounts receivable activities.

Managed all communication campaigns to customers, vendors, and prospects.

Maintained an inventory of supplies, ordering products when necessary and reviewed vendors’ contracts to ensure the best terms and conditions.

Special Events Representative/Beverage Server

Caesars Entertainment, Atlantic City, NJ July 2008 – August 2017

Managed a portfolio of customer events encompassing banquets, national gaming tournaments, and special occasion events in addition to completing general office functions.

Responded to guest inquiries and provided information for all casino events and promotions.

Answered menu questions, as well as anticipated and addressed guests’ service needs.

Effectively used items in stock to decrease waste and profit loss, while consistently adhered to quality expectations and standards set forth by the company.

Preschool Teacher Associate

Peoria Public Schools District, Peoria, IL November 2003 – June 2008

Managed an early childhood classroom, planning and implementing lessons based on state standards.

Created and instituted a classroom behavior management plan, increasing academic achievement and fostering effective social skills.

Served in a leadership capacity on the Parent Teacher Association, developing relationships with parents, families, and the community.

Co-chaired numerous school committees, as well as participated in weekly professional development opportunities.

EDUCATION

Walden University, Minneapolis MN (Expected Graduation, Spring 2024)

Bachelor of Science in Human Services – Disability Studies Concentration

Western Governors University, Salt Lake City, UT

Area of study: Special Education

Western Illinois University, Macomb IL

Area of study: Elementary Education

CERTIFICATIONS

Employment Specialist Certified: Boggs Center for Developmental Disabilities at Rutgers University

ACRE Certification: Foundations of Community Integrated Employment, CIS

DVRS Certified: TWE (Trial Work Experience) and CBWE (Community Based Work Experience)

Contact this candidate