Customer Service Representative
Resume:
TONISHA
GRADY
ad5sio@r.postjobfree.com
Riverview, FL 33579
Cus. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
PROFESSIONAL SUMMARY
Walmart.com - Team Leader Manager
Gibsonton, FL • 10/2022 - 09/2023
Maximus - Customer Service Representative
Riverview, FL • 03/2021 - 08/2023
Popeyes - General Manager
Ruskin, FL • 04/2020 - 10/2022
Comfort Keepers In Home Care - Caregiver
Ruskin, FL • 09/2023 - Current
WORK HISTORY
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
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Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
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Led employee relations through effective communication, coaching, training, and development.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Handled customer inquiries and suggestions courteously and professionally.
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Developed and implemented strategies to increase sales and profitability.
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Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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SKILLS
• Shipping and Receiving
• Product Signage and Labeling
• Issue and Complaint Resolution
• Understanding Customer Needs
Building Customer Trust and
Loyalty
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Courteous with Strong Service
Mindset
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• Reading Comprehension
• Answering Customer Questions
Spoto High School
Riverview, FL
High School Diploma
HCC
Brandon, FL
No Degree: Nursing
EDUCATION
• 3.5 GPA
• Awarded : Academic, Leadership
Awarded:The President's
Volunteer Service
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CERTIFICATIONS
• HHA - Home Health Aide
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
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Built strong relationships with clients to deliver emotional support and companionship.
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