ADRIENNE MORRISON
Atlanta, Georgia 30318
Cell: 678-***-****
Email: ad5si2@r.postjobfree.com
www.linkedin.com/in/adrienne-morrison
SKILLS • Customer Service- Strong communication and listening skills with knowledge for providing clear solutions for simple and complex issues. Professionally process tasks with a friendly and courteous approach.
• Conflict Resolution- Proficiently resolve in-department queries accurately while providing information to ensure resolution of product/service complaints and customer satisfaction.
• Computer Proficiency- Experienced in operating Windows based operation systems, FDR (First Data) and TSYS (Total System Services, Inc).
EXPERIENCE Truist Bank – Atlanta, GA April 2017 – Present Operations Specialist I
• Support Contact Center requests for system access for new hires.
• Act as liaison with Physical Security, Facility Management, Identity & Access Management, as well as Telecom and End User Support.
• Engage in project analyses that have site impacts and make recommendations to leadership.
• Support Leaders and partners to maintain compliance and facility standards at Truist Contact Center Sites.
SunTrust Bank – Atlanta, GA March 2014 – April 2017 STOLI Customer Service Representative
• Assisted corporate and consumer clients with credit card inquires and balance transfers.
• Addressed payment and billing issues with clients in order to reach a payment resolution.
• Handled merchant disputes and make referrals for additional accounts.
Home Depot – Douglasville, GA August 2006 – August 2014 Customer Service Representative
• Processed in store customer orders through HD.com.
• Assisted clients with purchases and returns.
• Addressed customer service inquiries regarding their will calls and quotes, in accordance with Home Depot’s turnaround time.
• Processed phone sales for business and consumer clients. Page 2
ADRIENNE MORRISON
2848 Mango Circle
Atlanta, Georgia 30318
Cell: 678-***-****
Email: ad5si2@r.postjobfree.com
www.linkedin.com/in/adrienne-morrison
L-3 Stratis – Atlanta, GA March 2006 - October 2012 Data Collection Specialist
• Collaborated with the Bureau of Labor Statistics to locate, enroll and collect employment data for job openings and labor turnover survey.
• Managed an extensive database of approximately 350 cases, maintained and updated contact information.
• Liaised computer assisted telephone interviews with the respondent to acquire needed data.
• Analyzed data for accuracy; generated and maintained logs for completed work assignments and issues encountered during the collection process.
• Trained multiple respondents to report data via web, email and touch tone data entry systems.
EDUCATION NORTHVIEW HIGH SCHOOL
Dothan, Alabama