Administrative Assistant Support

Nishitaba Raol

**** ******* **, *******, ** – N*G2W6

Phone: 226-***-****, Email: ad5shv@r.postjobfree.com Objective

Dedicated and detail-oriented Leave of Absence Administrator with experience in providing comprehensive leave management services for businesses. Enthusiastic Administrative Assistant that desires to be a part of growing company where skills like exceptional ability to multi-task, solve problems, work effectively in a team, exceed deadlines, while providing outstanding administrative support to supervisors and managers.

Skills

Interpersonal Skills

• Employee Leave Administration

• Critical Thinking and Problem-Solving abilities.

• Adept at handling confidential and/or sensitive information.

• Excellent organizational and time management skills with the ability to manage multiple tasks effectively, adjust to changing priorities and work to deadlines.

• Strong ability to work independently on multiple tasks with commitment to follow until resolution.

• Excellent written and verbal communication skills.

• Ability to work well under pressure and Attention to Detail Technical Skills

• Proficient in computer applications, Microsoft Office suites:

• Excel - Data Filters & Sorting Tables Charts, VLOOKUP, Formulas and Formatting

• Word - Mail Merge

• Other software - iBenefits, BEN, QuickBooks, Outlook, PowerPoint. Work Experience

Benefits Administrator April 2022 to March 2024

JDB Group Etobicoke, Ontario

• Oversee and administer the Leave of Absence (LOA)

• Produce Benefit Payment Ledger

• Provide QA/audit of benefits enrollments related to LOA to ensure adherence to process flows and data integrity.

• Verify and analyze any data reported to external providers.

• Provide guidance to employees and employers on leave options, benefits continuation, and return- to-work processes.

• Collaborate with client HR teams to streamline leave administration processes, resolve issues, and enhance overall leave management efficiency.

• Generate reports on leave trends, usage patterns, and compliance metrics for client review and decision-making.

• Send out reminder letters for Leave benefit payment and waiver of premium reminder letter. Intake Administrative Assistant June 2020 to June 2021 24-7 Intouch Winnipeg, Manitoba

• Accurately and efficiently entered data from claims forms into GWL e-disability system.

• Set up, reviewed, and assessed claimants using mainframe.

• Performed STD and LTD benefit calculations: Completed file preparation and calculated benefits.

• Responsible for data integrity on the systems that support disability claims tracking and payment

(e.g., BEN, DCT, and Ultera)

• Worked with intake coordinators, DMSO staff and Case managers to ensure client specific needs were met.

• Achieved assigned Key Performance Indicators, Email Response Time, Daily assigned target claims.

Intake Administrative Assistant January 2020 to June 2020 Canada Life Winnipeg, Manitoba

• Duties same as above as entire Disability Department was transferred to 24-7 Intouch. Cashier February 2016 to March 2018

Real Canadian Superstore Winnipeg, Manitoba

• Worked in front end department as a cashier and basic duties included providing exceptional customer service, accurate product scanning, execute company-directed promotions and programs, maintaining product displays.

Education

Master of Computer Application July 2009 to June 2012 Indira Gandhi National Open University New Delhi, India Bachelor of Computer Application June 2006 to April 2009 Saurashtra University Rajkot, India

Projects

Help Digitalize Family Business October 2014 to October 2015 Jyoti Transport Company Gujarat, India

• Suggested and implemented custom software to digitize data.

• Manually added files and documents to the system.

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