Information Technology It Support

Benjamin Brogan

ad5shh@r.postjobfree.com 502-***-**** Georgetown, KY

Objective:

Motivated and detail-oriented individual seeking an entry-level IT position to apply technical skills and knowledge acquired through education and hands-on experience. Eager to contribute to a dynamic team and further develop expertise in information technology. Education:

Bachelor of Science in Computer Information Technology Northern Kentucky University, Highland Heights, Kentucky August 2017, May 2021

Relevant Coursework:

- Computer Networks

- Database Management

- Programming in Java, Ruby, & Python

- System Analysis and Design

- Operating Systems

Skills:

Technical:

- Programming Languages: Javascript, Python, HTML, CSS, Ruby

- Operating Systems: Windows, Linux

- Networking: TCP/IP, DNS, DHCP

- Database Management: SQL, MySQL

- Troubleshooting and problem-solving

- Hardware and software installation

Soft:

- Strong analytical and problem-solving skills

- Excellent communication and teamwork abilities

- Adaptability and quick learning

- Attention to detail and accuracy

- Time management and organizational skills

Work Experience:

Intern, IT Support

Covered1, Lexington, Kentucky

June 2021 – August 2021

- Assisted in troubleshooting hardware and software issues for employees.

- Installed and configured software applications and performed system updates.

- Designed and implemented new pages for their website. Manager

- McDonalds, Georgetown, KY

- September 2021 - August 2022

Shift Leader

- Clarks Pump N Shop, Georgetown, KY

- June 2022 - December 2023

IT Maintenance Technician

Clarks Pump N Shop

January 2024 - Present

- Resolved customer inquiries and issues in a timely and efficient manner.

- Developed strong communication and interpersonal skills in a fast-paced environment. Extracurricular Activities:

Member, NKU Cybersecurity Club

- Participated in workshops and events to expand knowledge in IT.

- Collaborated with fellow members on projects to enhance practical skills.

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