Business Analyst Software Development
Resume:
Naresh Kumar
ad5sf6@r.postjobfree.com
Over all 9+ Years of IT experience and Software Development life cycle.
* ***** ** ********** ** Sales, Service, Marketing and Health cloud in design, development and deployment of
application using Force.com, Apex, Visual force and based Salesforce CRM, customization and development.
Worked on Lightning implementations and developed lightning components and controllers.
Professional Business Analyst and Quality Analyst, exposure in Healthcare, Insurance and Financial industries focused on agile and Waterfall methodologies .
Experience in analyzing and requirements elicitation and writing system functional requirements, non-functional requirements including use cases.
Proficient in Salesforce CPQ configuration and customization.
Strong understanding of project life cycle and SDLC methodologies.
Excellent in developing and evaluating business process Models.
Extensive experience in conducting Joint Application Development (JAD) sessions for project definition involving analyzing requirements, creating prototypes, user interface
Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, and in addition to creating Business Requirements Document (BRD)
Expensed in the planning and implementation of projects and strategic initiatives for the Mobile applications
Experience in User Acceptance Testing, Smoke Testing, Regression Testing Performance Testing and Functional Testing.
Excellent communication skills, writing skills as well as presentation skills and experience in working with business users as well as senior management
Capable of managing multiple projects simultaneously.
Exceptional problem solving and sound decision making capabilities.
Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion.
Flexibility in adaption to a wide range of work environments
Salesforce Technologies:
Apex Triggers, Apex Classes, Visual Force Pages, Lightning Apex Web Services, Force.com, CPQ, Dashboards, SOQL, SOSL, Reports, Custom Objects.
Force.com Tools:
Apex Data Loader, Force.com Apex Explorer, MS Office, Force.com.
Testing Tools:
Selenium, Junit, Jenkins.
Performance Testing Tools:
LoadRunner, JMeter
Web Technologies:
HTML5, JSON, CSS 3, XML, SOAP, Java Script, REST, WSDL, JENKINS, GitHub.
Other Technologies:
UNIX/Linux, MS Visual Source Safe, MS Visio, SQL Server, Postman, Team Foundation Server, Batch Apex Batch Jobs, HP ALM, SVN, GIT, Agile Methodologies, Waterfall methodologies.
Education Qualifications:
Bachelors in Information Technology Engineering from JNTU, Hyderabad India 2012
Daimler Trucks(DTNA), Portland
Salesforce BA. March 2023 to Present
Responsibilities:
Participated in SDLC phases requirement gathering, analysis, and design of the applications.
Involved in Project discussions with stack holders, gathering requirement from different teams and Created stories and assigned as per the plan.
Work closely with CPQ and Java application team.
Experience in working on API’s
Created Price Books, Products.
Configured Salesforce CPQ to automate pricing, discounting, and quoting processes according to business needs and industry best practices.
Conducted user training sessions and provided ongoing support to ensure successful adoption of Salesforce CPQ across the organization.
Worked with different teams to improve performance and reduce gaps between projects.
Tracked stories and focused on delivering the product on planned timelines.
Experience working with cross functionality teams.
Implemented new applications in AppExchange and installed managed packages from AppExchange.
Familiar with Quote and Subscription creation process.
Proficiency in using Salesforce-specific testing tools such as Salesforce Test Automation (Selenium-based tool), Apex Test Execution.
Involved in testing web services using Postman tool in Dev/QA and local Sandbox.
Experience in creating Batch and Scheduled classes and to Automate few Jobs on a daily and monthly bases.
Experience in Lightning Components, Lightning App Builder and Salesforce Lightning Design System (SLDS).
Experience in creating sample payloads to pass data from Salesforce CPQ to Downstream applications.
Environment: Salesforce.com, Salesforce CPQ, Apex, Triggers, Process builders, Changesets, Apex Jobs
Paypal, Chicago, IL January 2021 to February 2023
Salesforce BA
Responsibilities:
Worked directly with multiple stockholders within the business and the CRM team to ensure on-track delivery within scope.
Collaborated with Product Manager to accurately capture and convey functional requirements to agile teams through well-written user stories.
Conducted requirement gathering sessions, user interviews, and workshops to gather business requirements and translate them into actionable plans.
Led integration efforts between Salesforce CPQ and other systems such as ERP and CRM platforms.
Streamlined sales processes by implementing Salesforce CRM and integrating with other sales and marketing tools.
Analyzed business processes, identified areas of improvement, and recommended solutions to increase operational efficiency.
Working with the Subject matter experts and Capability owners to assist and support user acceptance testing.
Working with the SIT team to determine test data needs for user acceptance testing.
Facilitated Capability Owners (PO’s) demos and conducted Focus groups sessions with the Business owners and executed the test scenarios.
Reported bugs and interacted with the software development team via Capability owners to resolve issues.
Collaborate with Project stakeholders and technical teams.
Created UAT release metrics to report the UAT results with all levels of top management.
Environment: Saleforce.com platform, Apex Language, Lightning, Visual Force Pages, Data Loader, Batch
Jobs, Batch Apex, standard Objects, Page layouts, Reports & Dashboards, Custom Objects, Custom Tabs, AURA, Sandbox, data loading, Eclipse IDE Plug-in, TFS, Agile methodology, Marketing Cloud, ANT Migration Tool, Jira, Rally.
W.W Grainger, Chicago, IL
Salesforce BA April’18 to December 2020
Responsibilities:
Requirements gathering and doing configuration and customization according to business requirement.
Worked very closely with sales team and business analysts, performed detailed analysis of business and technical requirements, and designed the solution by customizing various Standard objects of Salesforce.com.
Worked on Sales cloud module such as web-to-lead, auto-response rules on standard objects like Account, Contact, Lead and Campaigns.
Performed Testing on Web based application on Sales cloud.
Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
Created and deployed Several Reports using salesforce.com platform.
Used ALM to create and manage test plans.
Experience is using HP ALM for test plans outline the testing approach, scope, resources, and schedule for a particular project or release.
Shared test plans, strategies, project documentations and defects in SharePoint.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Utilizing Desktop Integration for Salesforce for Outlook.
Developed and deployed workflows and approval processes for opportunities and products / assets management.
Created and used Email templates in HTML5 and Visualforce
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
Environment: SFDC, CRM (Force.com, Sales Cloud, Service Cloud), Data Loader, DOORS, Controllers, Visual Force Pages, XML, HP ALM, Triggers, SharePoint, SOAP API, SalesForce.com sandbox, AJAX, REST, JASON
Progressive Insurance, Cleveland, OH
Salesforce BA. July’16 to March 2018
Responsibilities:
Involved in Business requirement meetings like gathering information for IT team and analyzing the information provided by Business.
Lead Scrum calls Coordinated onsite and offshore team for scrum calls.
Sent meeting notes and invites as per business requirements after and before the call.
Interfaced with Business user to update the business requirement document as well as testing document.
Analyzed the existing process to build an Architectural Design for Real Time Process.
Developed Technical Design Document after analyzing the different scenarios.
Mainly worked with Lead & Case Management in SFDC.
Created page layouts, organized fields and other components on a record detail and edit pages, Developed Classes, Triggers, Visualforce pages and controllers.
Integrating the application with SOAP Web services.
Used SVN for version controlling.
Performed Unite testing and End to End testing for all web applications in Sales and Service Cloud.
Experience in working on MS Office tools to prepare documentation and tracking Bugs and Project Documentation.
Worked on Email handling for assigning the leads to Agents.
Performed automation using Selenium for webdriver methods such as navigation.
Used Dashboards and reports to show the performance of the offices and time taken to assign Leads.
Been a part of Unit testing and guided my offshore Developers.
Developed custom objects and custom tabs for various modules of applications.
Written numerous SOQL and SOSL queries using Force.com explorer.
Prepared various test cases to test the functionality of the code in accordance to the governor's limits.
Environment: Salesforce Enterprise Edition, Apex, Visual Force (Pages, Component & Controllers), Data Loader, Selenium, Custom Objects, MS Office, Security controls, Email Services, Sandbox data loading, chatter, SVN,Force.com Eclipse plug in, Unit testing, Import Wizard.
Serco, Hyderabad, India
Business Analyst August’12 to December’14
Responsibilities:
Responsible for gathering requirements and preparing technical design document.
Configured Workflows to send email alerts to seekers and connectors as per requirements.
Created multiple email templates that needs to be sent to connectors and seekers based on different criteria.
Implemented Process Builder to send SMS along with emails to connectors and seekers by using third party application.
Writing test class to maintain the 75% code coverage for Apex classes.
Deployment of the components to the production using Change Sets.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Gathering requirements based on Agile Process and Methodology.
Configure workflow rules, visual and process builder flows
Worked on Apex Data Loader and Data Management.
Worked on customizing custom fields, Custom Objects, Tabs, Relationships, Record Types, Page Layouts, Workflows and Approval Process, Validation Rules, Report Types.
Designed and developed Apex Triggers for various functional needs in the application.
Creating Users, Profiles, Roles and Permission Sets.
Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
Environment: Apex Classes, Force.Com, Workflows, Process Builder, Test Classes, Change Set, Triggers, Permission sets.
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