Service Technician High Tech

ad5se5@r.postjobfree.com David Gastonia, Towell North Carolina +1-704-***-****

WORK HISTORY

at UNOX INC.

**/**** - **/**** (1 year)

Worked in office and at times remotely from my home office. Responsible for helping service technicians

over the phone understand, diagnose and repair the company s various product lines of high tech

commercial cooking equipment in the United States and Canada. I had to file reports on the status of repairs and for service requests with assigned service companies,

as well as follow up on requests for updates on scheduled repairs. Was required to order parts and

programing controllers before shipping them out for repairs that required them.

Support Assigned Service Agencies service technicians job during installations and repairs, ensuring

best practice is pursued and improved.

Collaborate with the Service Managers to train authorized service agents service technicians.

Collaborate with the AMCs to improve customer experience. Locate new service agents as needed to support assigned region and support the Service Managers for

their development once they become partners.

Communicate technical details concerning UNOX s equipment, accessories, consumables, and spare

parts to support customers, internal staff, and business partners. Service Technician at Whaley Foodservice

10/2006 - 04/2023 (17 years)

Fully CEFESA accredited Service Technician on Hot side commercial kitchen equipment. over 25 years of

experience in the field and direct training with many manufacturers on their specific equipment.

Service Technician at Authorized Appliance

01/1999 - 10/2006 (8 years)

Fully CEFSA accredited Service Technician on Hot side commercial kitchen equipment.

Maintenance Manger at Hillcrest Foods Waffle House 01/1996 - 01/1999 (3 years)

Oversaw the maintenance of cooking, refrigeration, and HVAC equipment for 13 locations in Gastonia

and Charlotte, NC and Rock Hill, SC

Electrician at Sentry Electric

01/1990 - 01/1996 (6 years)

Trained from apprentice to Journeyman in commercial electrical in new construction and repair or

updating building electrical

EDUCATION

Central Cabarrus High School

Graduated 1983

High school diploma

Central Piedmont Community College

Graduated 1985

some college in Advertising

SKILLS

Administration Office, 3 years

Data Entry clerck, 3 years

Data Processing, 3 years

Customer Services, 10 years

Sales, 10 years

Collecting agent, 2 years

Assembler, 7 years

Banking, 2 years

Redaction Letter, 2 years

LANGUAGES

Spanish, Bilingual

SOCIAL NETWORKS

Facebook, https://Sherry malone

Twitter, https://Author Rosalie mccoy

Linkedin, https://Linkedin

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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