Health Care Customer Service
Resume:
Thomas Brown
Contact
Email:
ad5s9x@r.postjobfree.com
Phone:
Address:
Milwaukee, WI, 53209
Professional Summary
Compassionate care professional skilled in providing daily living assistance as well as planning and executing engaging activities. Committed to providing a safe and comfortable environment for clients, while maintaining their independence and dignity. Proven ability to liaise with families and health care professionals to ensure optimal care for clients.
Experience
Caregiver
Gt Independence, Milwaukee, WI / Jun 2021 - Present
Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
Assisted residents in activities of daily living to maintain health and dignity.
Maintained a clean environment for patients by following proper infection control protocols.
Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
Prepared meals according to client dietary requirements.
Developed meaningful relationships with clients, understanding their personal stories and daily routines.
Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
Responded quickly to emergency situations and provided necessary first aid.
Cook/ Expeditor
Buffalo Wild wings, Milwaukee, WI / Jan 2016 - Present
Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
Demonstrated ability to work quickly and accurately in high-pressure environments.
Cooked food according to recipes set by establishment.
Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
Prepared large quantities of food items according to recipes or specific customer orders.
Stored and rotated food products properly, maintaining freshness.
Adhered to safety protocols at all times while preparing meals for customers.
Assisted with food prep tasks, maximizing downtime during off-peak periods.
Provided excellent customer service by responding promptly to inquiries from guests or other departments.
Modeled flexible work style, shifting tasks as priorities and circumstances changed based on departmental needs.
Supervised team members in the kitchen; delegating tasks, providing guidance, training staff.
Monitored quality assurance standards throughout the shift; adjusting cooking times accordingly.
Handled cash transactions efficiently; ensuring accuracy when processing payments from customers.
Observed proper plate presentation and garnish setup to meet plating requirements.
Utilized creative presentation methods to enhance customer experience.
Attended employee meetings, suggesting process improvements to management.
Cook/Dishwasher
Point Burger bar, Milwaukee, WI / Feb 2017 - Mar 2020
Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
Demonstrated ability to work quickly and accurately in high-pressure environments.
Cooked food according to recipes set by establishment.
Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
Washed and sanitized hands throughout shift, promoting food safety and health requirements.
Prepared large quantities of food items according to recipes or specific customer orders.
Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
Stored and rotated food products properly, maintaining freshness.
Adhered to safety protocols at all times while preparing meals for customers.
Assisted with food prep tasks, maximizing downtime during off-peak periods.
Maintained temperatures of food products to reduce illness or waste.
Prepped items for various cooking methods by seasoning or marinating.
Stocked and maintained sufficient levels of products to drive smooth food service.
Modeled flexible work style, shifting tasks as priorities and circumstances changed based on departmental needs.
Followed recipes set by establishment to meet nutritional requirements.
Provided excellent customer service by responding promptly to inquiries from guests or other departments.
Portioned food before cooking according to standard portion sizes and recipe specifications.
Monitored food preparation to ensure proper cooking techniques were utilized.
Inspected kitchen equipment regularly for proper functioning; reporting any issues immediately.
Prepared variety of dishes using industrial kitchen equipment
Assembly Line Worker
Phillips 66, Milwaukee, WI / Jul 2015 - Jan 2016
Followed standard operating procedures to meet quality requirements.
Worked efficiently and accurately while meeting production goals and deadlines.
Operated hand tools, power tools, and other machines as needed for the assembly process.
Loaded and unloaded materials from assembly line.
Followed safety guidelines and procedures for operating assembly line equipment.
Followed written instructions and diagrams to assemble components correctly.
Inspected parts for defects or deviations from standards during the assembly process.
Notified supervisor of errors, differences, or irregularities in product.
Assembled parts into finished products according to specifications provided by engineers or designers.
Broke down and removed boxes, keeping work environment safe.
Performed assembly operations on components to produce finished products of high quality, according to customer specifications.
Lead Busser
Olive Garden, Milwaukee, WI / Jan 2013 - Aug 2015
Collaborated with waitstaff to ensure smooth transition between courses of meals served to patrons.
Resolved customer complaints promptly and professionally while maintaining composure under pressure.
Utilized knowledge of menu items to answer questions regarding availability or preparation methods.
Ensured all tables were properly set before seating customers.
Efficiently managed multiple tasks simultaneously without compromising quality of service provided to customers.
Successfully trained and supervised new bussers on job duties, policies, and procedures.
Worked effectively within a team environment while contributing ideas towards betterment of services offered.
Inspected dining areas for proper maintenance and presentation standards prior to opening each day.
Provided assistance to kitchen staff when needed by delivering food items or restocking ingredients for cooking staff.
Checked that all condiments were stocked at the table side station throughout shift hours.
Kept accurate records of inventory levels and reported any shortages or discrepancies in a timely manner.
Performed daily cleaning duties including sweeping floors, wiping down counters, polishing silverware .
Cashier Team Lead
Walmart, Milwaukee, WI / Apr 2012 - Aug 2014
Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
Balanced cash drawer and performed daily audit procedures.
Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles.
Delivered quick, professional, and friendly check-out experience to customers.
Handled large amounts of money and supported accuracy of financial transactions.
Trained new cashiers on operational procedures, policies, and standards.
Refunded customers and returned items for product issues.
Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
Served as a role model for other employees by demonstrating professionalism at all times.
Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.
Read and followed cash register totals and verified against cash in till.
Ensured that each transaction was completed accurately and efficiently according to established procedures.
Demonstrated ability to lead and motivate a team of cashiers.
Education
Custer High School
Milwaukee, WI
High School Diploma
(Jun 2011)
Relevant Coursework :
Mathematics
The Arts Institute of Wisconsin
Milwaukee, Wi
Bachelor of Arts (B.A.)
Video Production and Digital Film(Jul 2012)
Skills
CPR certification
Stress management
Medical record keeping
Housekeeping tasks
Meal preparation
Compassionate care
Patient advocacy
Emotional support
Medication administration
Disability support
Chronic illness management
Time management
End-of-life care
Nutrition knowledge
Empathetic listening
Physical therapy support
Conflict resolution
Personal hygiene assistance
Behavioral management
Effective communication
Mobility assistance
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