Customer Service Representative

ad5s9h@r.postjobfree.com 443-***-**** Owings, MD *****

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Customer Service Representative. Baltimore, MD

Amazon 03/2021 - 05/2024

SKILLS

● Customer Service

● Problem-solving abilities

● Active Listening

● Critical Thinking

● Data Entry

● Customer Relations

● Problem Resolution

● Call center experience

● Computer Proficiency

● Conflict Resolution

● Money handling abilities

● Complaint Handling

● Microsoft Excel

● Complaint resolution

● Payment Processing

● Client Relations

Customer satisfaction

measurement

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Professional telephone

demeanor

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● Call Center Operations

● Microsoft Outlook

● Scheduling

● Follow-up skills

● Call Management

● Product Knowledge

● Paperwork Processing

● Appointment Scheduling

● Order Processing

● Team Development

● Documentation

● Administrative Support

● Microsoft Office Suite

● Microsoft PowerPoint

● Data Collection

Customer Relationship

Management (CRM)

●

● Prioritization

● Staff Training

● De-Escalation Techniques

● Building rapport

● Technical Support

Thompson Adesina

Handled customer inquiries and suggestions courteously and professionally.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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● Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

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● Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Responded to customer requests for products, services, and company information.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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Processed customer service orders promptly to increase customer satisfaction.

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Participated in team meetings and training sessions to stay informed about product updates and changes.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Collaborated with team members to develop best practices for consistent customer service delivery.

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Provided primary customer support to internal and external customers.

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Contributed to sales growth by upselling products and services based on individual customer requirements.

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Utilized customer service software to manage interactions and track customer satisfaction.

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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

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Exceeded performance metrics consistently, earning recognition as a top performer within the team.

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Tracked customer service cases and updated service software with customer information.

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Developed customer service policies and procedures to meet and exceed industry service standards.

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● Fostered a customer-centric culture within the team by consistently

● Quality Control

● Clerical Support

● Live chat support

● Filing

● Dispute Resolution

● Customer Education

● Product Sales

● Product and service solutions

● Multi-line phone talent

● Coordination

● Sales expertise

● Assertiveness

● Order Fulfillment

● Store maintenance

● Recordkeeping strengths

● Account updating

● Research

● Account Management

● Reading Comprehension

● Spreadsheets

● Service Upselling

● Office equipment proficiency

● Staff education and training

● Conflict Mediation

● Proofreading

● Retail store support

● Stock management

● Service standard compliance

● Product Promotion

● Document Control

● Brand representation

Medical terminology

knowledge

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● Quality Assurance Controls

● Escalation management

● Shipping and Logistics

● Sales closing

● POS systems expert

● Project management abilities

● CRM Software

● Information Security

● Product Education

● CRM software proficiency

Training development

aptitude

●

● Key holder experience

● Strategic sales knowledge

Shipping procedures

understanding

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● Delivery Scheduling

● System implementation

● Warehousing functions

● Receiving support

EDUCATION

Igbenedion University

Benin Nigeria

03/2014

Bachelor Of Science: Computer

Science

reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Streamlined call center processes for improved efficiency and reduced wait times.

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Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

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Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

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Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

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Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

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Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

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Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

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Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Exhibited high energy and professionalism when dealing with clients and staff.

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● Investigated and resolved customer inquiries and complaints quickly.

● Delivered prompt service to prioritize customer needs. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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● Maintained up-to-date knowledge of product and service changes. Met customer call guidelines for service levels, handle time and productivity.

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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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Followed up with customers about resolved issues to maintain high standards of customer service.

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Educated customers about billing, payment processing and support policies and procedures.

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● Responded proactively and positively to rapid change. Promptly responded to inquiries and requests from prospective customers.

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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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Trained new personnel regarding company operations, policies and services.

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● Call triaging

● Record preparation

● Process Optimization

● Consultative Sales

● Report creation

● Report Preparation

● Credit adjustments

● Promotional support

Key stakeholder relationship

building

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● Report Generation

Data Entry Clerk. Norfolk, NY

Navient Solutions 03/2019 - 03/2022

● Sought ways to improve processes and services provided. Managed timely and effective replacement of damaged or missing products.

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Enhanced productivity levels by anticipating needs and delivering outstanding support.

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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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● Developed and updated databases to handle customer data. Cross-trained and provided backup support for organizational leadership.

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● Completed data entry tasks with accuracy and efficiency.

● Followed established procedures to enter and process data correctly. Organized, sorted, and checked input data against original documents.

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Scanned documents and saved in database to keep records of essential organizational information.

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Entered data into various computer systems accurately using Microsoft Office Suite.

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Verified accuracy of data entered into system to produce error-free reports.

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● Sorted documents and maintained organized filing process. Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

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Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

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Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

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Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

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● Created and maintained data entry logs to track data entry activities. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

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Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

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Resolved discrepancies in data entry activities for accurate, complete jobs.

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Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

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Collated and organized data entry documents into filing systems for easy access.

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● Developed and maintained databases to store customer information. Entered numerical data into databases with speed and accuracy using 10-key pad.

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Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.

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Secured and protected data from unauthorized access by complying with security protocols.

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Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.

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● Coordinated with cross-functional teams to gather necessary Sales Assistant. Elkton, MD

information for accurate record-keeping and reporting purposes. Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

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Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.

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Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.

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Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.

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Increased team efficiency by training new data entry clerks on company software, processes, and best practices.

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Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.

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Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.

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Developed data entry policies and procedures in compliance with company standards.

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Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.

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Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.

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Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.

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● Used computer software to store and retrieve data. Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.

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● Checked for accuracy by verifying data and records.

● Managed and organized documents for data entry tasks.

● Followed data entry protocols, rules and regulations. Updated and maintained customer information, documents and records.

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● Created spreadsheets for more efficient recordkeeping. Corrected data entry errors to prevent duplication or data degradation.

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Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

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● Analyzed current data records to provide detailed reports.

● Developed and implemented data entry operations.

● Assisted with developing data entry processes.

● Evaluated source documents to locate needed information.

● Utilized techniques for increasing data entry speed. Kept optimal quality levels to prevent critical errors and support team performance targets.

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Compared transcribed data with source document to detect and correct errors.

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Built and maintained tracking databases for variety of measuring aspects.

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● Coded and processed applications into required electronic formats.

● Conducted audits of existing data entry processes. Magellan Health Inc 02/2014 - 01/2016

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

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Processed transactions accurately while maintaining a high level of customer service.

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Increased sales by building strong customer relationships and providing excellent service.

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Helped customers locate products and checked store system for merchandise at other sites.

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Assisted customers with prompt and polite support in-person and via telephone.

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Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

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Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

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Collaborated with team members to achieve a cohesive and efficient store environment.

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Met and exceeded sales targets consistently, contributing to overall team success.

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Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

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Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

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Participated in ongoing training to stay updated on current products, promotions, and industry trends.

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Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

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Built rapport with repeat customers, fostering long-term loyalty to the brand.

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Established rapport with customers using active listening and interpersonal skills.

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Used consultative sales techniques to understand customer needs and recommend relevant products and services.

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Fielded customer questions to share information about products, availability, and pricing.

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Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

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Executed visual merchandising strategies to attract customers and drive sales.

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● Boosted store revenue through upselling and cross-selling techniques. Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.

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Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.

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Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.

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Communicated orders to vendors, scheduling carriers for pickup if needed.

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Organized promotional events to engage potential customers and generate new business opportunities.

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Supported store management with administrative tasks such as scheduling appointments or updating client records.

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● Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.

Gathered and prepared sales materials in preparation for sales meetings.

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Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.

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Entered, coded and processed vendor invoices and helped track expenses for capitalizations.

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Researched new clients for sales team, inputting contact information into Salesforce.

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Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.

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Prepared PowerPoint presentations and Word documents for sales presentations.

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● Coordinated logistics and catering for meetings and sales events. Facilitated ordering and processing of business cards and nameplates for sales team.

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● Managed efficient cash register operations.

Engaged in friendly conversation with customer to better uncover individual needs.

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Stocked merchandise, clearly labeling items, and arranging according to size or color.

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Answered customer questions about products and services, helped locate merchandise, and promoted key items.

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Listened to customer needs and desires to identify and recommend optimal products.

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Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

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Built customer loyalty and retention by delivering excellent shopping experiences.

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Created inviting environment for customers by maintaining store organization and cleanliness.

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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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Provided exceptional services and pleasant shopping experiences to retail customers.

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Maintained up-to-date knowledge of store sales, payment policies and security standards.

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Developed strong rapport with customers and created positive impression of business.

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Prioritized helping customers over completing other routine tasks in store.

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Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

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Used in-store system to locate inventory and place special orders for customers.

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Recommended complementary purchases to customers, increasing revenue.

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Monitored customers for signs of security concerns and escalated issues to management.

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Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

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Conducted product demonstrations to highlight features and redirect objections to positive aspects.

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● Wrapped, boxed and weighed bakery department products.

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