Customer Service Substitute Teacher

Jennifer Chavez

**** ***** ******., ***********, ** 93305

Cell: 661-***-**** or Email: ad5s95@r.postjobfree.com

Objective: My goal is to secure a full-time position with a stable company where I can utilize and further my skills and experience.

Highlights of Qualifications and Skills

• Substitute Teaching

Permit

• Typing (62 NWPM)

• 10-Key (181 CSPM)

• ICD-9-CM/HCPCS/CPT

Coding

• Bilingual: English /

Spanish

• Telephone Techniques

• Claims Appeal Process

• Filing / Indexing

• Medical Terminology

• Schedule Appointments

Work Experience

11/23 - Present Substitute Teacher Bakersfield City School District Bakersfield, CA As a Substitute teacher I was to follow lesson plans to keep students on the same lessons they were currently learning. At times I would have to improvise when lesson plans would not be provided in order to keep the students learning and on task making sure they all felt involved. 03/23 – 11/23 Teachers Aide Pioneer Elementary Bakersfield, CA Being a Teachers’ Aide at Pioneer Elementary School I would assist the teacher in a classroom with Autistic Kiddos with basic class needs whether over handwriting, diapering, and or filling in where needed.

03/21 – 3/23 Internet Sales /Customer Relations Haddad KIA Bakersfield, CA At Haddad Dodge RAM KIA I was in the Business Development Center helping customers find vehicles that met their needs. Listened to customers concerns as well and deescalating situations. 10/18 – 03/21 Telecommunications Conduent Bakersfield, CA In telecommunications I would set up repairs via mail and in person appointments, along with providing resolutions to the clientele we would serve.

08/17 – 10/18 Customer Service Lowes' Bakersfield, CA As a Customer Service Associate and working in paint I would help customers what they needed to paint along with also working in Home Décor cutting blinds and doing special orders. 10/14 – 03/17 Head Cashier KMART Bakersfield, CA

Versatile team member and flexible to operate various departments as Jewelry, Layaway, and Customer Service. Assist with Spanish translations as needed. Cash handling, balancing, and store operations as well.

04/14 – 08/14 Medical Receptionist Memorial Occupational Medicine Bakersfield, CA Professional phone service for a fast-paced facility. Schedule appointments, greet patients, intake, and verify insurance eligibility online.

02/14 – 04/14 Switchboard Operator Centennial Medical Group Bakersfield, CA Successfully completed internship. Answer, route calls or distribute messages for five physicians in group. Scan documents, accurately maintain patient charts. Distribute mail and fax. Verify patient eligibility online or by phone with multiple insurance carriers as well as Medicare and Medi-Cal. Education

DeVry University - Bakersfield, CA December 2016

Bachelor of Science Degree in Technical Management San Joaquin Valley College - Bakersfield, CA February 2014 Associates of Science - Health Care Insurance Specialists References Available Upon Request

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