Customer Service Production Manager
Resume:
Kristin Ziegel
Production Manager
Lewisville, TX 75057
ad5s8c@r.postjobfree.com
Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented positions seeking to use medical education and practical experience to healthcare industry. Quality-focused professional with a vast array of medical experience seeking to bring high level of personal ambition, keen customer service skills and persistent accountability to a dynamic healthcare organization. Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Seeking career opportunities in the healthcare industry. Productive and accountable professional with diverse work history, hands-on skill sets and highly developed customer-service skills ready to transition comprehensive medical education to career-advancement opportunities.
* Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 44 WPM
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Manager
M-Pack - Gallatin, TN
August 2020 to Present
• Make sure all production is currently running and running properly
• Take down hourly production numbers
• Run quality checks on all production
• Get the cost of production at the end of the day
• Make sure areas are clean at the beginning of the work shift, periodically during the day and at the end of the day.
• Train new employees
• Drove Forklift at times
Customer Service Representative
Concentrix
March 2019 to January 2020
Answering inbound calls, first time call resolution, heavy call volume inbound and outbound calls Customer Service Representative
Sykes Enterprises, Incorporated
September 2018 to March 2019
Answering inbound calls, first time resolution on calls, heavy call flow inbound and outbound Assembly Worker/Machine Operator
Express Employment - Lafayette, TN
July 2017 to April 2018
* Get parts out of the press machine
* Inspect parts to make sure there are no defects
* Send the parts to quality for re-check and to be sent to the customer Cashier
McDonald's - Lafayette, TN
April 2017 to July 2017
* Take customer orders
* Take payment and give the customer back their change
* Have the customer their orders ready and out in one minute or less Stay at Home Parent
Homemaker - Red Boiling Springs, TN
November 2016 to April 2017
• Ensured household duties were completed in a time efficient mannar.
• Provided physical, emotional, and intellectual support by evaluating each member's individual needs. Certified Nursing Assistant
Pavillion Senior Assisted Living - Carthage, TN
September 2016 to November 2016
* Patient Care
* Meal Preparations
* Clean the patients rooms
* Bathed and cleaned the patients up
* Dressed the patients
* Done ADL's with the patients
Certified Nursing Assistant
Kindred Nursing and Rehabilitation - Carthage, TN
December 2010 to September 2016
* Patient Care
* Meal Preparations
* Clean the patients rooms
* Bathed and cleaned the patients up
* Dressed the patients
* Done ADL's with the patients
Education
Associate in Healthcare Management
Ultimate Medical Academy-Tampa - Tampa, FL
December 2016 to June 2018
Associate of Science degree in Management
Ultimate Medical Academy
2018
Skills
• TIME MANAGEMENT
• TEAM PLAYER
• WRITTEN AND VERBAL
• CSR
• Customer Service
• Microsoft Office Suite & Greenway
• Customer Support
• Customer Care
• Materials handling
• Order picking
• Communication skills
• Supervising experience
• Leadership
• Computer skills
• Microsoft Office
• Microsoft Excel
• Restaurant experience
• Management
• Cash register
• Cash handling
• POS
• English
• Organizational skills
• Microsoft Word
Certifications and Licenses
Driver's License
Additional Information
* Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Time management skills; Following directions; Team player QUALIFICATIONS
Accounting, Payroll, and Banking Systems * Healthcare Law * HIPAA Compliance * Charting * Filing * Processing Co-Payments * Human Resource Management * Organizational Improvements * Appointment Scheduling * Insurance Billing Procedures * CMS1450 * UB04 * CMS1500 * Healthcare Claim Cycle * Insurance Verification * Interpersonal Professional Communications * Business Office Operations * Medical Office Procedures * Medical Practice Management Systems * Practice Structure * Leadership & Management * Medical Terminology * Anatomy & Physiology
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