Erika Nicole Ibarra
Rancho Cucamonga, CA Phone Email
PROFILE SUMMARY
Highly accomplished and dedicated professional with a passion for patient care and a proven track record of excellence in both dental hygiene and aesthetic nursing. Seeking to leverage comprehensive expertise and exceptional interpersonal skills to excel as a Dental Hygienist and Aesthetic Nurse. Possessing a strong foundation in oral health and cosmetic procedures, I am committed to delivering exceptional care and enhancing the well- being of every patient I serve.
CORE QUALIFICATIONS
Proven track record of actively listening to customer needs, providing tailored solutions, and resolving inquiries efficiently to ensure high satisfaction levels and repeat business.
Proficient in addressing customer complaints promptly and effectively, employing strategic approaches to maintain customer satisfaction and uphold brand reputation.
Skilled in conducting audits, forecasting demand, and managing stock efficiently to optimize product availability and minimize discrepancies.
Adept at conveying complex technical information in a straightforward manner, enhancing the user experience and facilitating understanding among customers.
Demonstrated ability to thrive in fast-paced environments, consistently meeting or exceeding performance targets while maintaining professionalism and composure.
KNOWLEDGE AND SKILLS
Patient Coordination
Chairside Assistance
Front Desk Management
Infection Control
Protocol Implementation
Team Mentoring
Sterilization Techniques
Treatment Planning
Clinic Safety
Team Training
Claim Analysis
Billing Resolution
Insurance Knowledge
Procedure Assistance
Productivity Optimization
Financial Arrangements
Electronic Health Records
Documentation Streamlining
Treatment Plan Development
Workflow Management
EXPERIENCE
Dental Assistant/Receptionist/Treatment Coordinator 2023 - 2024 Victorville Dental Group, Victorville, CA
Coordinated patient appointments and managed front desk duties, delivering exceptional customer service.
Assisted dentists chairside during procedures, anticipating needs and ensuring patient comfort.
Facilitated treatment plans and financial arrangements, fostering patient satisfaction and loyalty. Claim Specialist 2022 - 2023
Dermatology Specialty Group, Rancho Cucamonga, CA
Analyzed medical claims for accuracy and completeness, ensuring timely reimbursement.
Resolved billing discrepancies and insurance denials, maximizing revenue and minimizing losses.
Maintained up-to-date knowledge of insurance policies and coding guidelines, facilitating claims processing. Dental Assistant/Back Office Manager 2020 - 2022
New Millennial Dental Group, Hemet, CA
Orchestrated daily activities in the back office, optimizing productivity and patient satisfaction.
Spearheaded the integration of electronic health records (EHR) system, streamlining documentation processes.
Collaborated with dentists to develop treatment plans and educate patients on oral health maintenance. Back Office Manager/Dental Assistant 2019 - 2022
Riverside Dental Office, Riverside, CA
Managed back-office operations, ensuring smooth workflow and efficient patient care.
Implemented new protocols for sterilization and infection control, enhancing clinic safety standards.
Mentored and trained new dental assistants, improving team cohesion and performance. EDUCATION
Associate of Science in Dental Assisting 2022 - 2023 Accredited Community College (ACC)
Certificate in Medical Billing and Coding Specialist, PCC 2017 Bell Gardens High School 2014
High School Diploma