Customer Service Warehouse Associate
Resume:
Samantha Bookter
Savannah, GA *****
ad5s75@r.postjobfree.com
Summary
Microsoft word and excel experience. Previous retail and customer service experience as well.
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Receives and delivers goods in fast-paced warehouse settings. Diligently moves materials with organized approaches and safe equipment operations skills. Team-oriented and efficient in meeting challenging daily demands.
Skills
Order Picking
Shipping and receiving
Assembly and production
Product verification
Loading and unloading
Pallet Jack Operations
Experience
August 2023 - February 2024
Amazon fulfillment center - GA
Amazon Warehouse Associate
Used digital database to keep records of units and stock moved.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Loaded and unloaded trucks utilizing hand trucks and pallet jacks.
Assisted in training new employees on warehouse procedures.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Supported cross-functional teams for efficient order fulfillment process.
Inspected incoming shipments for accuracy and quality control.
Sorted and organized inventory in warehouse facilities.
Conducted regular safety checks on equipment and workspaces.
Collaborated with other movers when loading large equipment to prevent potential accidents.
Utilized RF scanners to track inventory movement within facility.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Adhered to safety guidelines during all warehouse tasks.
Used pallet jacks to move items to and from warehouse locations.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
January 2015 - January 2016
Allied Barton Security/ SCAD - Savannah, GA
Security Officer
Reviewed guest identification and employee credentials to authorize entry onto premises.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Identified suspicious activity to determine appropriate response.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Enforced parking regulations in assigned zones for smooth traffic flow.
Explained security protocols to employees and guests to promote readiness for emergency situations.
Controlled access points, verifying credentials before granting entry.
Collaborated with law enforcement during investigations and emergencies.
Prepared detailed reports on any observed irregularities or violations.
Inspected facilities to identify potential hazards or security breaches regularly.
April 2008 - April 2012
Homewood Suites - Savannah, GA
Assistant Manager of Housekeeping
Implemented energy-saving initiatives to reduce operational costs.
Assisted in the development and implementation of capital projects.
Participated in architectural and engineering planning and design.
Directed maintenance and operations of facility systems to minimize service interruptions.
Disposed of or oversaw disposal of surplus or unclaimed property.
Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
Established performance metrics to monitor facility management effectiveness.
Acted as liaison between tenants and building management services.
Oversaw daily operations, maintenance, and repairs of facility systems.
Maintained accurate records of inspections, permits, and warranties.
.Coordinated parking lot management ensuring efficient usage and safety.
Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Ensured all facilities met local, state, and federal codes.
Managed facility budget, vendor contracts, and procurement processes.
Conducted regular safety audits to ensure compliance with regulations.
Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
Provided insights to executive leadership on new trends for office environment.
Provided training on safety protocols and emergency procedures.
Planned, administered and controlled budgets for equipment and supplies.
Performed regular inspections of guest rooms to ensure high standards were met.
Created and monitored work schedules for housekeeping personnel.
Organized periodic events such as deep cleaning projects throughout hotel facilities.
Ensured that all cleaning supplies were stocked properly and kept up-to-date inventory levels of same.
Worked closely with Human Resources team in recruiting qualified candidates for open positions within Housekeeping Department.
Managed daily operations and staff of housekeeping department, ensuring compliance with established policies and procedures.
Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
Supervised and trained housekeeping staff in providing quality service to guests.
Adhered to health and safety regulations at all times when performing duties.
Established effective working relationships between Housekeeping Department personnel and other departments within the hotel.
Monitored the use of linens, towels, amenities and other related items to ensure cost control measures are being implemented effectively.
Communicated regularly with vendors to ensure best pricing on equipment and supplies needed for the department.
Maintained records of room status, occupancy rates, special requests.
Developed training programs for new hires as well as ongoing refresher courses for existing staff members.
Participated in weekly meetings with Executive Team to discuss updates on departmental goals and objectives.
Analyzed monthly financial reports for Housekeeping Department expenditures against projected budgets.
Coordinated with Engineering and Maintenance Department on repairs or replacements of furniture, fixtures and equipment.
Assisted in budget preparation for Housekeeping Department expenses including labor costs, materials and supplies.
Conducted investigations into any theft or damage incidents reported by guests or employees.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Practiced safe work habits and wore protective safety equipment.
Verified each completed room against standard plans to maintain consistency.
Stocked room attendant carts with supplies to keep carts organized and clean.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Reviewed employee performance and devised improvement plan to achieve goals.
Inventoried incoming supplies and placed items in stock for use by personnel.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Prepared work schedules for associates to promote proper staffing levels.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Established effective communication between team members in order to foster a positive work environment.
Responded promptly to maintenance requests from guests or staff members.
Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Enforced rules and regulations set forth by management regarding health, safety and security policies.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Implemented cost-saving measures to reduce operational costs without compromising quality standards.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Scheduled employees' shifts according to occupancy levels at the hotel.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Education and Training
June 2005
Richard Arnold Savannah, GA
GED
Savannah Technical College Savannah, GA
Some College (No Degree) Nursing
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