Employee Relations Specialist

JAYLA BAILEY

678-***-**** Atlanta, GA ***** ad5s71@r.postjobfree.com www.linkedin.com/in/jayla-bailey

SUMMARY

Highly skilled professional with 10 years experience as an HR specialist/ Employee Relations Specialist. Seeking a challenging role with opportunities to work collaboratively with coworkers on projects and assignments. The last 3 years I have spent in concentration of State and Federal employment law, conflict resolution strategie, performance management, and LOA’s. High level professional engagement and rapport with key stakeholders. I have a proven track record for developing and implementing successful employee engagement programs, resulting in increased satisfaction scores, decreased turnover rates, and positive and inclusive workplace cultures. Adept at analyzing trends, resolving complaints, and driving productivity improvements with averaging 10% increases and reductions (in negative trends) across key employee experience metrics.

EXPERIENCE

Employee Relations Specialist

RI International Nov 2023 - Present

Develops and facilitates employee training programs on topics such as harassment prevention and discipline which significantly reduces overall EEOC complaints.

Establishes and implements effective strategies to increase employee engagement and promote a positive work environment (workplace surveys, and people first cultures.

Investigates employee complaints and issues, prepared reports, and provide recommendations to management for best solution outcomes.

Sr. Employee Relations Specialist

SnapCare Jun 2021 – Jul 2023

Oversaw employee relations and performance management processes which reduced overall turnover rates and increased employee performance rates by 10%

Managed a multistate organization with over 2,500 employees.

Developed and streamlined innovative strategies to address various employee relationship issues (i.e. conflict resolution, communication, and morale)

Developed and implemented internal HR processes, FMLA and other LOA processes and recruiting procedures, including: classification of positions, job postings, interviews, and applicant tracking system

Human Resources Assistant

O’Reilly Auto Parts Jan 2021 – May 2021

Coordinated employee onboarding processes, including benefit enrollment, new hire paperwork, training programs for 50-100 new hires weekly (both full time and temp employees).

Elevated the recruitment process by conducting efficient phone interviews and scheduling in-person interviews which resulted in 10% increase in better job matching.

Reduce turnover rates within the 90-day probationary period by revamping the onboarding experience and implementing 1:5 ratio for trainers to mentor new hires.

Successfully managed employee time keeping records for over 900 employees; also aided with payroll processing.

Completed weekly and bi-weekly payroll, including adjustments when required, effectively utilizing HR software.

Sergeant

Georgia Army-National Guard Aug 2014 – Jan 2021

Supervised records of insurance coverage, pension plans, and personnel transactions such as hires, promotions, transfers, and terminations.

Oversaw documents for more than 700 personnel and processed over 300 soldiers during the annual Soldier Readiness Process.

Reviewed and approved requests for leaves of absence, promotions, and pay increases.

Successfully managed up to 5 subordinates within the HR Battalion Section, with promotion of 2 subordinates.

Jr. Recruiter

Alorica Feb 2017 – Feb 2018

Lead onsite and offsite job fairs that yielded dozens of recruitments and new hires.

Established and spear-headed recruitment strategies to source and attract qualified candidates for various positions.

Collaborated with hiring managers to successfully meet hiring objectives.

Compiled reports to track hiring progress and success.

SKILLS

Communication Employee Relations Expertise Conflict Resolution and Mediation Investigative skills Diversity and Inclusion Initiatives Employment Law and Compliance Performance Management Leadership Talent Acquisition EEO Workforce Planning Proficient Computer Skills (Microsoft, Google Suite, Apple) Complex Problem-Solving Collaboration HR Policy Development and Alignment LOA’s (ADA, FMLA)

EDUCATION

Associate of Science in Business Management

Atlanta Technical College Atlanta, GA In Progress

CERTIFICATIONS

Society of Human Resources Management – Certified Professional Jan 2023

SHRM

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