Customer Service Call Center

JACQUELINE HENRY

***** * ******* *********, ***** Land, TX 77498

Phone: 832-***-****

Email: ad5s4q@r.postjobfree.com

Objective

To obtain a career in business office/administration with customer service, collections, insurance verifier, and business administrative field which an opportunity for management. Ability Summary

Employment History

12/2023 - 05/2024

Customer Service Agent

Advantage Resources, Houston, TX

s4 communication/nrg home resuming/continueing services with electricity and gas with nrg home. sales and services

03/2021 - 06/2023

Customer Care Specialist

Asurion, Houston, TX

Call center filing claims disputes for ATT, and offering sales and sevices 08/2018 - 01/2021

Call Center Agent

S4 communication/ATT, Houston, TX

Call center Inbound and outgoing calls solving billing issues, rate plan activation cancellation

Taking payments setting payment arrangement sales of att products 05/2016 - 06/2018

Customer Service

Randstan/Anthem Heath/contract, HOUSTON, TX

•Answered phones, using computer-based resources to help retrieve information for customers.

•Maintained a positive relationship with our members to help them with whatever challenges they are facing •Looked at data to help advise our members on the next course of action •Placed follow-up calls or emails routinely •Participated in various projects to help grow in your career path in the fast-paced healthcare industry

09/2015 - 06/2018

Collection Specialist

Houston Funding, Houston, TX

Debt collection collecting on credit cards set up payment arrangement 01/2000 - 09/2016

Patient Access Representative

Memorial Hermann Healthcare, Houston, TX

Registration of patients insurance verification posting payments scheduled appointment diagnostic testing 6years business office. Dr station clerk

10year on the floor Nursing assistant Pediatric Neonatal Obgyn Cardiology 09/2014 - 02/2015

Benefit Specialist

Randstad The Woodlands, Houston, TX

Benefit enrollment for employees incoming calls employees question about their benefits, assisting employees with changes on their benefits

Education History

Computer

No degree provided

Houston Community College,, None Selected

General over usage of various computer applications. Computer / Medical Terminology

2 Years at College or a Technical or Vocational School Houston Community College, Houston, TX

Nursing Assistance

No degree provided

Delta Career College,, None Selected

Nursing Assistance- Assisting a Register Nurse with patient care High School Diploma

Natchez High School, Natchez, None Selected

Occupational Licenses, Certificates and Training

08/1987 Certified nursing assistant

Delta career college

Honors & Activities

Additional Information

Detailed References

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