Network plus certification, knowledge of jamf azure, Active Directory

DIJON J. BATHERSFIELD-LEGRAND

EDUCATION

Medgar Evers College, Brooklyn NY January 2011- January 2012 Major: Computer Science

EXPERIENCE

DeepTech Inc. (Managed Services) September 22 – January 2024 System Administrator II New York, NY

• Managed and provided support to a diverse portfolio of 100 clients across various industries, including marketing, financial, and nonprofit sectors.

• Execute strategic sourcing, vendor negotiations, and process optimization to ensure cost-effective and timely procurement of goods and services.

• Responsible for staging, provisioning, configuring, and managing a multitude of devices

(computers, printers, cellphones, and servers)

• Communicate with vendors for technical support, RMA, and program updates as needed to resolve PC/Network hardware and software issues.

• Demonstrated expertise in delivering technical assistance for both Mac and Windows platforms, maintaining a balanced workload split of 50/50.

• Proficiently utilized Jamf, Mac OS, MDM, Intune, and Azure AD to effectively address client needs and preferences.

• Assumed a leadership role in mentoring and training a dedicated technician to enhance their technical skills and professional growth.

• Efficiently leveraged the ticketing system and RMM tools like ConnectWise and IT glue to facilitate seamless task management, handling an average of 25 to 30 tickets per day.

• Demonstrated sound troubleshooting abilities and strong administrative skills in handling M365 issues and performing necessary administrative tasks.

• Contributed to the success of 4 M365 migration projects, effectively collaborating within a team environment to ensure smooth transitions to new platforms.

• Provided comprehensive management of AD and excelled at modifying and creating GPOs to meet organizational requirements.

• Successfully configured and deployed 2 servers using Hyper-V, ensuring optimal performance and availability for client systems.

• Experience in virtualization using Hyper-V, skillfully handling administration tasks, managing migrations, and building new environments.

• Played a pivotal role in 5 Physical to Virtual (P2V) migration projects, exhibiting the ability to collaborate within a team while independently executing 3 migrations.

• Demonstrated proficiency in Azure AD, leveraging its features and functionalities to support client needs and ensure seamless operations.

• Successfully configured and deployed SonicWALL's and Meraki networking equipment, bolstering network security and enhancing connectivity for clients. Enjoy Technology Inc August 21- August 22

Fulfillment Lead Queens, NY

● Coached and trained new hires on best practices and provided ways to go about their tasks more efficiently.

● Facilitated multiple warehouse inventory distribution.

● Utilized Slack, JIRA, WINK, and Helpdesk to create, support, escalate and resolve tickets.

● Participated in SLOD assignment and utilized Capcom, D3+ and Live Schedule to keep an eye on market health as well as monitor performances and identify opportunities. Microsoft June 19- March 20

IT Technician (Contract) New York, NY

● Troubleshooted and researched problems where a resolution is unknown. This may require speaking to a vendor’s technical support person, searching online databases, software help files or other sources that are available.

● Created, escalated, and closed tickets on the Helpdesk ticketing platform ;including maintaining records of all equipment used by the end user working in and away from the office, such as laptop computers and portable printers.

● Assisted with ensuring the security of all systems and equipment including reporting and remediating phishing and malware attacks.

New York Life January 19 – June 19

IT Technician (Contract) New York, NY

● Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

● Provided orientation and guidance to users on how to operate new software and computer equipment.

● Performed troubleshooting to diagnose and resolve problems (repaired or replaced parts, debugging etc.)

● Installed and configured appropriate software and functions according to specifications.

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