Customer Service Data Entry
Resume:
April Brown
**** ****** ***** ***** ***. ***, Irving, Texas, 75038, US • 214-***-**** • ad5s3j@r.postjobfree.com Team player who is adaptable and goal-oriented, with over 5 years of experience in administration, and customer service. Dedicated to learning, growing, and succeeding in the Federal Government industry. Ambitious and driven to provide exceptional administrative and customer service support. Strengths include time management, the ability to adapt to fast-paced, ever-changing environments, dynamic communication, interpersonal skills. Dedicated team player and quick learner looking for a position as an administrator, or customer service representative with a forward-thinking department within the Federal Government. Supply replenishment
MS Office
Customer service
Positive learning process
Time management skills
Conflict and dispute resolution
Scheduling
Product ordering
Data entry
Microsoft Office
Customer needs assessment
Reports generation and analysis
Problem resolution
Excellent communication
Quick learner
File/records maintenance
Organization
Supervision
Documentation and control
Travel Arrangements
Time Keeping
Training of New Hire
English - High School - 1997
Metropolitan Advanced Technical High School - Kansas City, Missouri IRS time off Special Act Award
Legal Administrative Specialist (Contact
Representative) - October, 2023 to Present
Veterans Benefits Administration - Salt Lake City, UT 10/2023 to Present
Veterans Benefits Administration
Remote position in Dallas, TX
GS-0901-07/06
Full Time-40 hours per week
Coordinate counseling sessions with Veterans, and their beneficiaries regarding benefits.
Explain in detail, VBA rating decisions and provide explanations for the decisions using extensive knowledge of VA benefits and services.
Claim and appeal processing.
Assist with VA compensation, pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, and general Social Security benefit programs.
Explain pertinent legal provisions, regulations, and related PROFESSIONAL SUMMARY
SKILLS
EDUCATION
ACCOMPLISHMENTS
WORK HISTORY
administrative practices and their application to specific cases. initiate inquiries to resolve errors, delays, or problems in obtaining benefits.
Prepare technical correspondences to Veterans and their dependents, provide benefit information, representation rights, and responses to miscellaneous inquiries.
Complete claim and appeal-related work.
Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions. Shared Administrative Associate - July, 2021 to October, 2023 Internal Revenue Service - Dallas, TX
07/2021 to 10/2023
Internal Revenue Service
SB/SE Collections
GS-0303-07/06
Full Time-40 hours per week
Verify the Revenue Officers' hours worked at the end of each week. Submit & send follow-up emails regarding shred binds for pickup. Contact the contractor when network printers are not working. Assign cases to the Revenue Officers.
Screen the manager's and the Revenue Officer's calls, and if appropriate transfer calls.
Order Credit Report requests for Revenue Officers after manager approval.
Input Assessment Statute Expiration Date request (ASEDR) definer for the Revenue Officers after the manager’s approval. Mail closed case files every week to the appropriate address. Sort mail for the Revenue Officers, and place it in a mail drop file. Make sure all mail is picked up timely from the mail room. Set up and maintain Employee Performance File (EPF) and Employee Drop File (EDF) for each Revenue Officer. Plan office events.
Order, maintain, and organize supplies as needed (monthly at a minimum) with a government credit card.
Complete requisitions for government-purchased orders. Completing reconciliation reports monthly.
Uploading packing slips, invoices, and receipts to the purchased order log.
Run Reports every two weeks for each Revenue Officer and provide the manager with a copy of the reports.
Run end-of-month reports and provide the manager with a copy of the report.
Schedule conference room meetings.
Distribute meeting agenda and handouts to the group at meeting time.
Take "meeting minute" notes.
Proofread and/or gathered information to support the creation of documents.
Train newly hired Shared Administrative Assistants. Maintained/updated project files/documents or database management.
Developed space plans for new hires.
Perform other duties and special projects as assigned, which may include assisting other groups and/or management officials. Management & Program Assistant - January, 2022 to April, 2022 Internal Revenue Service (IRS) - Dallas, TX
120-day detail promotional position
01/2022 to 04/2022
Internal Revenue Service
SB/SE Collections
GS-0303-07/06
Full-Time-40 hours per week
Schedule meetings for managers as requested.
Identify systems problems encountered in payroll processing. Make travel arrangements for managers.
Review and approve travel authorizations/vouchers. Complete PAR request in HR Connect.
Validate timekeeping each week.
Complete title searches for all Revenue Officers.
Order office supplies.
Complete work order request for broken office equipment. Complete, Send, and follow up on time-sensitive action-due emails. Run monthly reports.
Update the ORG chart and Pseudonym chart for the entire Dallas Territory monthly.
Update and new employees to HR Connect.
Assist managers, and support staff as needed.
Customer Contact Representative - October, 2017 to July, 2021 Internal Revenue Service (IRS) - Kansas City, MO
10/2017 - 07/2021
Internal Revenue Service
WI-Accounts Management
GS-0303-08
Full Time-40 hours per week
Responsible for taking inbound calls from taxpayers, power of attorneys, third-party designees, and first-time filers in the WI- Accounts Management Division.
Authenticating the taxpayers, power of attorneys, and third-party designees by asking a series of questions and performing high-risk disclosure (additional questions) if applicable.
Checking the status of 1st, 2nd, and 3rd Economic Impact payments, creating traces if payment has not been received by check and or direct deposit.
Resolving any issues requested by the taxpayer.
Explaining what future actions are required to achieve voluntary compliance by computing and advising of tax liability and probable assessment of taxes.
Going over balance due and creating installment agreements. Amending tax returns and making any corrections requested by the taxpayer, if applicable.
Mailing correspondence letters to the taxpayer.
Responding to a wide range of inquiries, involving laws, rules, and regulations.
Checking the status of tax returns.
Checking of tax refunds.
Contact this candidate