Customer Service Equipment Maintenance

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

RUSSELL LAURICELLA

PASADENA, TX 77502 832-***-**** ad5s2z@r.postjobfree.com

Very dependable and straightforward.

Continuous Improvement

Site Safety

Customer Service

Equipment Maintenance

Professionalism

Heavy Lifting

Creative Thinking

Reliability

Problem-solving aptitude

Maintaining equipment

Customer service and

assistance

Flexible Schedule

Plant identification

Maintenance Management

JUNE 2021-APRIL 2024

Maintenance Grnds Texas Pipe And Supply/Dodson Global Inc. Houston TX

Read and interpreted blueprints and plans to construct walkways, decks and patios.

Managed inventory levels effectively to ensure adequate supplies were available for ongoing maintenance tasks without interruptions or delays due to shortages.

Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.

Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Streamlined workflow processes by implementing efficient organization methods for tools and supplies storage areas. Spearheaded dedicated focus on facility cleanliness via grounds inspections.

Performed equipment maintenance and repairs to keep tools functional for projects.

Ensured timely completion of projects by managing daily work schedules for a team of groundskeepers.

Removed debris and waste from outdoor areas.

Participated in ongoing training opportunities to stay current on industry best practices and improve personal skills in grounds maintenance.

Reduced safety hazards through effective debris removal and sidewalk repair.

Created schedules and implemented plans for regular maintenance to meet client expectations.

Preserved facility cleanliness with routine trash removal and litter control efforts.

Erected and disassembled temporary structures to provide safety while working on uneven terrains.

Evaluated grounds conditions regularly to identify potential issues requiring attention or improvement efforts. Collaborated with other staff members to maintain safe, attractive outdoor spaces for public enjoyment.

Facilitated clear communication among team members to ensure smooth project execution across various departments involved in grounds maintenance activities.

Complied with safety regulations and procedures to prevent accidents and injuries on job sites.

Utilized power tools and landscaping machines to maintain outdoor areas.

Coordinated with other landscaping professionals to improve outdoor areas.

Provided excellent customer service when interacting with visitors on-site while addressing concerns related to the property''s appearance or safety features promptly. Worked well in a team setting, providing support and guidance. Worked effectively in fast-paced environments.

Proven ability to learn quickly and adapt to new situations. Worked flexible hours across night, weekend, and holiday shifts. Proved successful working within tight deadlines and a fast-paced environment.

Resolved problems, improved operations and provided exceptional service.

Assisted with day-to-day operations, working efficiently and productively with all team members.

MAY 2019-APRIL 2021

HVAC Assistant Allgood Air-conditioning And Heating Houston TX

Inspected and tested equipment for conformance with specifications.

Painted walls, ceilings and other surfaces.

Kept accurate records of time and materials used for each job to compile into service reports.

Streamlined workflow processes by maintaining organized records of project data, materials inventory, and client communications.

Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.

Operated variety of power tools and hand tools.

Maintained detailed installation records for customer and company use.

Wrote and revised maintenance procedures.

Cleaned and lubricated components to maintain optimal performance.

Increased productivity by implementing innovative techniques for more efficient repairs or installations when necessary. Maintained tools and equipment in good working condition. Worked overtime, holidays and weekends to accommodate company needs.

Set up ladders and other access equipment.

Completed preventive maintenance on machines to enhance production and maintain quality.

Installed new equipment in multiple customer locations. Troubleshot various types of equipment during installation and processes.

Disassembled broken, defective, and worn out equipment to aid with repairs.

Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.

Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules. Joined pipes or tubing to refrigerant and water sources to form complete circuit.

Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.

Followed safety protocols and best practices for installation, maintenance, or repair work..

Cleared work sites of hazardous items.

Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work. Provided exceptional customer service by effectively communicating with clients throughout all stages of projects. Followed safety protocols on job sites.

Traveled to job sites for both scheduled and emergency appointments.

Consulted with project management during group installations. Demonstrated respect, friendliness and willingness to help wherever needed.

Identified issues, analyzed information and provided solutions to problems.

Passionate about learning and committed to continual improvement.

Paid attention to detail while completing assignments. Worked flexible hours across night, weekend, and holiday shifts. Skilled at working independently and collaboratively in a team environment.

AUGUST 2017-AUGUST 2018

Order Fulfillment Associate Amazon Houston TX

Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.

Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Received new stock and input values into computer system. Worked with customers to pack items according to specific desires and requirements.

Coordinated efficient organization, palletizing and transportation of completed packages.

Reviewed order slips, picked products and staged merchandize to be shipped.

Streamlined order fulfillment processes by implementing efficient picking and packing techniques.

Managed timely and effective replacement of damaged or missing products.

Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Stocked shelves to match planogram images and instructions. Noted unsafe components inside packages and discussed concerns with supervisors.

Transported merchandise pallets to move in warehouse. Communicated with other departments to facilitate fulfillment activities and address issues.

Picked and packed order items.

Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.

MAY 2016-APRIL 2017

Rural Carrier Associate United States Postal Service, USPS Weimar, TX

Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.

Provided exceptional customer service, addressing concerns and resolving issues promptly.

Handled accurate cash payments for postage and incurred fees.

Identified postage discrepancies and escalated for resolution to limit customer delays.

Sorted mail according to order of address appearance for easy access in field.

Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions. Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits. Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands. Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.

Employed GPS and other navigational tools to find shortest routes to locations.

Signed and received mail with signature requirements upon delivery and loading.

Communicated customer complaints, requests, and feedback to company management for swift resolution.

Organized mail ahead of delivery runs for correct routing. Collaborated with supervisors to optimize routes for maximum efficiency based on seasonal changes and road conditions. Distributed items on time and to correct locations for punctual, professional mail services.

Worked flexible hours across night, weekend, and holiday shifts. APRIL 2013-OCTOBER 2015

Fulfillment Associate Staples Contract And Commercial Houston TX

Prepared and checked outbound shipments for accuracy. Stocked warehouse efficiently by comparing item numbers with storage locations.

Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.

Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions. Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.

Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.

Labeled products, rotated stock and fronted merchandise for appealing display.

Moved cardboard, plastic ties, and other debris from unboxing to trash.

Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Strengthened supply chain efficiency by promptly reporting any discrepancies or issues to supervisors for timely resolution. Coordinated efficient organization, palletizing and transportation of completed packages.

Followed orders precisely for correct items, sizes and quantities. Aided manager in developing and implementing new

processes and procedures to improve fulfillment process. Loaded packages in delivery trucks to assist with physical delivery of products to customers.

Moved merchandise using forklifts, pallet jacks and hand trucks. Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Stocked shelves to match planogram images and instructions. AUGUST 2011-APRIL 2013

Warehouse Worker Advance Auto Parts Warehouse Houston TX Loaded and unloaded materials onto and off of trucks for fast shipment.

Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones. Strapped items down over protective padding to secure throughout transportation.

Checked packages and merchandise for damage and notified vendors.

Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations. Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Unpacked and repacked items in different quantities and configurations for shipment.

Achieved timely dispatch of orders using effective time management strategies during the picking process.

Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Completed cycle counts and monthly inventory.

Assisted in receiving, stocking and distribution of merchandise. Assembled pallets and crates for secure transportation of materials.

Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Consistently lifted materials weighing as much as Number pounds.

Drove forklifts, pallet jacks and other equipment to move materials.

Used critical thinking to break down problems, evaluate solutions and make decisions.

AUGUST 1995-DECEMBER 2011

Forklift Maintenance Tyson Foods Inc. Houston, TX Contributed to the development of departmental policies and procedures, promoting a culture of continuous improvement in forklift maintenance best practices.

Assisted in training new technicians on proper forklift maintenance procedures, contributing to a skilled workforce. Enhanced warehouse efficiency by performing routine forklift maintenance and repairs.

Reduced product damage by performing routine forklift maintenance and safety checks.

Maintained detailed records of work performed client requests materials used equipment maintenance and safety-related incidents for efficient reporting.

Completed repairs and maintenance procedures for forklift, pallet jacks and man lifts.

Enhanced production efficiency by optimizing blending processes and ensuring proper equipment maintenance. Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment. Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.

Prevented workflow disruptions by performing routine maintenance checks on forklifts, addressing potential issues proactively.

Spearheaded efforts towards reducing machine downtime by proactively addressing maintenance needs before they escalated into major issues.

Organized vehicle maintenance schedules to ensure optimal performance and safety standards were met at all times. Served as a liaison between participants, instructors, supervisors, maintenance personnel, ensuring effective coordination among parties involved in the operation of recreational facilities. Collaborated effectively with team members to address complex maintenance tasks and large-scale projects in a timely manner.

Promoted a clean work environment by promptly disposing of debris and conducting routine maintenance on the high reach forklift.

Maintained detailed records of maintenance activities, facilitating accurate tracking of parts usage and labor hours. AUGUST 1978-DECEMBER 1994

Bookbinder 1 Southwestern Bell Printing Co. Houston TX Reduced wastage by optimizing materials usage during the bookbinding process.

Enhanced bookbinding quality by implementing precise cutting and folding techniques.

Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation. Collaborated with team members to ensure timely completion of projects and orders.

Checked final products for quality and durability, ensuring high-quality and long-lasting work.

Performed regular maintenance on bookbinding equipment, prolonging their lifespan and minimizing repair costs. EDUCATION

Contributed to a positive work environment through effective communication and teamwork.

1986

High School Diploma : General High School

Citizens High School, Atlanta Georgia

Contact this candidate