LINDA STACY LIBURD
***** *********** **, ***********., **, 47172 · Tel No. 502-***-****
Email · ad5s2g@r.postjobfree.com
Seeking a challenging full-time Technician position where I can utilize my troubleshooting and technology skills in a reputable organization, to expand and apply my knowledge and experience to the success and growth of the company. EXPERIENCE
United Collection Bureau – Jeffersonville, IN
Data Entry Administrator – October 2019 - Present
• Supports additional functions in administrative and data entry
• Manages high-volume customer support, by efficiently providing accurate and appropriate information to resolve inquiries and complaints
• Run and analyzes reports and supplied data to fulfill customer report requirements
• Consults with customers to recommend a variety of services to meet their needs
• Conducts routine tasks as directed, by working under clearly defined guidelines BroadBand VI – St. Croix, United States Virgin Islands Customer Service Representative – February 2015 – November 2018
• Assisted customers with networking issues, and assessed and transferred any reported communications to the appropriate departments
• Processed and applied payments to the appropriate accounts
• Validated data entry with 98% accuracy rate
• Logged and dispatched service calls to technicians
• Developed an advance method for technical teamwork efficiency Choice Communications – St. Croix, United States Virgin Islands Facility manager – January 2009 – January 2015
More than fifteen locations which included offices and sites:
• Negotiated multiple years contracts with contractors
• Physically inspected all company vehicles on a monthly basis
• Analyzed financial reports for company credit cards
• Generated spreadsheet for field personnel assignments
• Maintained Accounting ledger for monthly reports Dispatcher – August 2007 – May 2009 – St. Croix, United States Virgin Islands
• Created, logged, and dispatched service calls to field technicians
• Provided technical support to customers via phone, live chat, and email on how to troubleshoot technical issues
• Designed troubleshooting methods and a troubleshooting booklet for technical team
• Maintained knowledge on technology, innovations, and trends Customer Service Representative – June 2002 – August 2007 – St. Croix, United States Virgin Islands
• Increased revenue by collecting monthly payments on time
• Generated an increase in revenue by distributing monthly bills on time
• Processed payments and invoices in a timely manner
• Recorded, restocked, and maintained inventory
• Voted Most Customer Friendly Representative 3 years consecutively
• Voted #1 Problem Solver
EDUCATION
University of the Virgin Islands
Education – September 1999 – Jun 2000
St. Croix central High School
High School Diploma – Graduated 1989
Worldwide of the Caribbean, Inc
• Certificate in Computerized Accounting – June 2001
• Certificate in Microsoft Office 97 Applications – June 2001