Help Desk Cyber Security

Michael Schenker

IT Help Desk Manager Profile

ad5s1u@r.postjobfree.com • 516-***-****

LinkedIn Profile • Vero Beach, Florida 32968

Solutions-oriented, technically minded, and seasoned professional with hands-on experience in streamlining IT support operations, enhancing team capabilities, and elevating client satisfaction through exceptional technical service delivery. Expertise in diagnosing and resolving complex technical issues, ensuring minimal downtime and maintaining operational continuity across IT infrastructures. Skilled in utilizing Microsoft Office Suite for documentation, communication, and data analysis, enhancing team productivity and client communication. Excellent in configuring networks and managing databases to ensure robust and efficient data storage and retrieval systems. Well-versed in cyber security principles and compliance regulations to ensure all operations adhere to highest standards of data protection and privacy. Ability to manage projects from inception to completion, incorporating risk analysis to address potential issues. Knowledgeable in DevOps practices, facilitating collaboration between development and operations teams to improve operational efficiency. Proficient in HTML coding, enabling the creation and management of web content and interfaces. Areas of Expertise

• Technical Support Leadership

• Strategic IT Planning & Execution

• Network & System Administration

• Help Desk Operations Optimization

• Configuration & Installation

• Cyber Security Best Practices

• Team Development & Training

• Incident & Problem Management

• Database Management

• IT Service Management

• Customer Service Excellence

• End-User Training & Support

Professional Experience

Team Lead Dataprise, LLC – Port St. Lucie, Florida 2021 – 2023 Spearheaded strategies for resolving multifaceted technical issues, enhancing team capabilities and client satisfaction. Conducted comprehensive training sessions for new engineers, covering client-specific materials and procedural guidelines to accelerate onboarding and productivity. Maintained direct communication with clients to gather feedback and ensure exemplary service delivery. Implement efficient time management and workload distribution strategies to optimize team performance. Key Contributions:

● Played key role in elevating team performance through strategic guidance and advanced problem-solving techniques.

● Streamlined onboarding and continuous learning for engineering personnel by innovating repository of reference documents.

● Enhanced client experiences and satisfaction rates by facilitating clear, responsive communications and delivering tailored solutions. Digital Print Specialist Ironside Press – Vero Beach, Florida 2017 – 2021 Ensured accuracy and completeness of work orders. Diagnosed and resolved machine and software issues, minimizing downtime and maintaining workflow continuity. Prioritized and executed work orders within prescribed timelines through exceptional organizational skills. Conducted regular maintenance of commercial digital printing machinery and software, ensuring operational efficiency. Managed print job finishing processes, including cutting and preparation for shipping or client delivery. Key Contributions:

● Ensured availability of materials and supplies by overseeing inventory management.

● Streamlined the print job preparation process, enhancing client satisfaction with timely and accurate deliveries.

● Improved project turnaround times and reduced machine downtime through proactive troubleshooting and maintenance. Machinist Voge Composites – Vero Beach, Florida 2014 – 2017 Ensured pristine and safe work environment by rigorously adhering to health and safety protocols, minimizing risk of hazardous exposures. Precision-crafted carbon fiber composite components to meet stringent quality standards and client specifications. Reviewed and executed customer orders, effectively prioritizing tasks to meet established delivery timelines. Key Contributions:

● Met and exceeded production deadlines through meticulous planning and execution of manufacturing tasks.

● Fostered safety-first culture, reducing occurrence of workplace accidents and ensuring compliance with health/safety regulations. Education

Bachelor of Science in IT Management and Cyber Security Indian River State College, Vero Beach, FL, 2023 Associate of Science in Radiologic Technology Keiser University, Port St. Lucie, FL, 2010

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