Administrative Assistant Customer Service

CELINA FIGUEROA

SUMMARY

Experienced and adaptable professional with a background in Executive Assistance and Reception roles within the Banking industry. Adept at managing complex schedules, coordinating meetings and events, and providing exceptional client service. Skilled in utilizing multi-line phone systems and maintaining meticulous records to ensure seamless operations. Proven ability to collaborate with clients to fulfill their meeting and training requirements, ensuring all logistical needs are met efficiently.

SKILLS

Team Management

Receptionist

Customer Relationship Management

Concur

Calendar Management

Customer Service

Spanish (Fluent)

Marketing

Expense Reports

Travel Arrangements

Microsoft Office Suite

Lotus Notes

Concur

Type 60 WPM

PROFESSIONAL EXPERIENCE

FEDERAL RESERVE BANK OF NEW YORK 07/2018 – 09/2023

Executive Receptionist (Markets Department)

Maintained detailed calendars of appointment schedules for business meetings, conferences, events etc.

Assisted Vice President, CFO, Managing Director, Managing Director, Business Manager, Capital Markets Trading Head

Answered, screened, and directed telephone calls on multi line phone system (Turret)

Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times

Responsible for Order supplies, file, scanning, data entry

Prepare and handle logistics for outside guests

Gate keeper for the Markets Department in compliance with our access policy

Management Gate keeper for markets department in compliance with our access policy at FR

CITI - NEW YORK, NY 07/2017 – 07/2018

Administrative Assistant (Emerging Markets Department)

Maintained detailed calendars of appointment schedules for business meetings, conferences, etc.

Answered, screened, and directed telephone calls on multi line phone system (Turret)

Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times

Met, greeted, and directed guests, hosts, and clients

Answered, screened, and directed telephone calls on multi line phone system (Turret)

Assisted 10 Executives on the sales floor and also supported Media Marketing Executive

Handled Travel and expense reporting on Concur

SWISS RE - NEW YORK, NY 12/2016 – 07/2017

Executive Administrative Assistant

Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times

Answered, screened, and directed telephone calls on multi line phone system (Turret)

Answered 10+ incoming lines and directed outgoing telephone calls

Received and distributed mail, packages, i.e.: UPS, Federal Express (FEDEX), DHL

Updated employee directory for New Hire employees

Booked conference rooms for staff daily; performed events scheduling

INVESCO-WL ROSS - NEW YORK, NY 06/2016 – 12/2016

Executive Assistant

Maintained detailed calendars of appointment schedules for business meetings, and conferences

Answered, screened, and directed telephone calls on multi line phone system (Turret)

Worked one-on-one with clients to determine meeting setups, and precise meeting times

Met and greeted clients; answered and routed all incoming telephone calls

Distributed UPS mail daily

Updated employee directory for New Hire staff

Scheduled conference rooms for employees and special events

EQUITY RESIDENTIAL TRUMP PLACE - NEW YORK, NY 12/2015 – 06/2016

Administrative Assistant

Answered, screened, and directed telephone calls on multi line phone system (Turret)

Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times

Answered all incoming lines and transferred outgoing telephone calls for Leasing Consultants

Met, greeted, and assisted guests of Executives

JPMORGAN CHASE - NEW YORK, NY 01/2013 – 01/2015

Executive Receptionist

Answered 10+ incoming telephone lines and screened them accordingly

Met, greeted, and directed guests, hosts, and clients

Booked meetings and training programs over a multitude of days, weeks, and months

Assisted clients with meetings, training needs, including room assignments, photocopies, faxing

messages, printing of booked and confirmed pending meetings and training programs over a multitude of days, weeks, and months

Monitored event schedule to ensure rooms were available and updated

Coordinated hosts, client's events materials, packing / Unpacking / Shipping materials back to clients

Monitored all catering orders and confirmed coordination between client and catering Department

NICOLE MILLER SHOW ROOM - NEW YORK NY 01/2012 – 01/2013

Executive Assistant

Answered, screened, and directed telephone calls, received, and relayed messages to Managers and Staff Members

Updated, Employee Directory for New Hires

Received and sorted mail delivered; scheduled pick-ups via DHL, Federal Express (FEDEX) & UPS

Maintained calendar for clients and organized meetings

Scheduled fit models for auditions: Ford / Wilhelmina / NY Models

MANHATTAN BUSINESS CENTER - NEW YORK, NY 04/2008 – 01/2012

Executive Assistant to Vice President

Managed professional calendar and coordinated domestic and international travel

Responsible for both hard copy and e-mail travel itineraries

Performed general administrative and clerical support duties, including Ordered office supplies and kitchen utensils, etc.

Answered incoming telephone calls, screened, and directed visitors / clients

Received and sorted mail deliveries, Tidied and maintained office

EDUCATION

MARTIN LUTHER KING

High School Diploma

Contact this candidate