Operations Manager

CHRIS LEE

La Vergne, TN *****

615-***-**** - ad5s1k@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. SKILLS

Problem-Solving Team Leadership & Training

Warehouse & Operations Management Customer Service SAP & NetSuite experience Decision-Making

Planning and Implementation Project Management

Continuous improvements Quality Assurance Controls Logistics Management Cross-Functional Collaboration WORK HISTORY

04/2023 to 5/2024 Operations Manager

Microvast – Clarksville, TN

● Supervised operations staff and kept employees compliant with company policies and procedures.

● Implemented SAP system and developed strategic designs and procedures.

● Managed new facility start-up and installation of over 3,000 machines.

● Standardized operational training frameworks and developed comprehensive training programs.

● Designed product and shipping labels and implemented labeling standards.

● Managed vendor relationships and contract negotiations.

● Contributed to product quality and manufacturing efficiency, achieving ISO 9001

& IATF 16949 certifications.

01/2021 to 04/2023 Operations Coordinator

Gutterglove – La Vergne, TN

● Led successful projects from conception to completion, achieving objectives on time and within budget constraints.

● Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

● Boosted productivity by establishing effective communication channels between departments.

● Managed shipping, receiving, and material handling operations.

● Maintained growth-oriented and safe environment.

● Oversaw inventory-related processes and ensured proper inventory levels.

● Developed standard operating procedures and provided operational reports.

● Picked, packed and shipped 200-1800 customer orders daily. 10/2016 to 01/2021 Store & Warehouse Manager

Consumer Depot – Nashville, TN

● Conducted routine audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.

● Cleaned and maintained safe work environment by enforcing strict adherence to OSHA guidelines and company policies.

● Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

● Improved customer service standards and trained employees.

● Implemented quality control checkpoints to comply with Amazon & eBay's standards.

● Spearheaded marketing campaigns and managed customer return process.

● Developed merchandising standards and plan-o-grams.

● Managed warehouse that picked, packed and shipped 3,000 - 15,000 orders daily. 09/2008 to 09/2016 Store Manager

Tractor Supply Company – Multiple Locations

● Managed daily operations to ensure smooth functioning of retail store, maintaining clean, safe environment for customers and employees.

● Managed inventory control, cash control, and store opening and closing procedures.

● Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele and increase OSAT scores.

● Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

● Exceeded sales and profit goals for seven consecutive years.

● Recruited top-performing individuals and coached employees.

● Operated high visibility showcase stores for 3 years. EDUCATION

2014 Bachelor of Science: Liberal Arts - Business Admin. & Computer Science Middle Tennessee State University - Murfreesboro

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