Surgery Scheduler Patient Care

Billie Jo Fennema

717-***-**** ad5s1j@r.postjobfree.com

Professional Experience

Frederick Surgical Center – Feb 2023 – Present

*Medical Surgery Scheduler

Accurately schedules all surgical procedures according to block time, availability of equipment, staffing requirements, and potential conflicts. Communicates all surgical needs or concerns internally. Establishes professional relationships with the providers’ surgical schedulers’ and assists in successful scheduling outcomes. Posts all surgical cases to include patient demographics, insurance, surgical procedures, coding, necessary surgical time, and equipment/instrumentation needs. Schedules and manages interpreters when needed for procedures.

WVU Rockefeller Neuroscience Institute, Neurosurgery Department – Mar 2022 – Dec 2022

*Surgical Scheduler

Established and monitored detailed calendar of neurosurgery and pain management doctors. Used this information in conjunction with OR to proficiently schedule all cases and provide best time utilization for doctor. Worked with OR, doctor, and management to find compromise when case urgency dictated earlier surgical intervention was necessary. Coordinated patient care with various clinics, pre-admission testing, and staff within the clinical enterprise to accommodate procedure requests. Communicated verbally and in writing with the patient and doctor regarding any clinical or administrative need. Managed medical clearances and documented within EPIC. Scheduled pre-op and post-op appointments for patients as indicated. Worked with insurance specialist to confirm coverage of procedure, scheduled peer-to-peer if necessary, and communicated this to the doctor. Created spreadsheets and coordinated appointments for Botox, Pain Pumps, and Spinal Cord Stimulator patients.

UK HealthCare, Pediatric Hematology/Oncology, Hemophilia Treatment Center – 2021 – 2022

*Patient Services Coordinator

Schedules all Hemophilia patients in the clinic. Continues to direct patients to MyChart access for telehealth appointments. Works with patients to complete transition to telehealth instead of physically being seen in the clinic. Is the first touch in working with patients having bleeds. Evaluates where clinically the patient should be directed and transfers off to the designated clinician. Registers all Hemophilia patients on clinic day. Assigns room and puts patient in room as quickly as possible. Adds new patients and updates current patient information in the Kentucky State Commission and CDC databases. Generates reports for both agencies to assist in maintaining funding from them. Attends conferences as appropriate to continue to broaden understanding of Hemophilia.

WVU Rockefeller Neuroscience Institute, Neurosurgery Department – 2019 – 2021

*Surgical Scheduler

As stated above minus neurosurgery scheduling, Botox, Pain Pumps, and Spinal Cord stimulators for pain management.

*Registration Specialist/Centralized Scheduler

Greeted patients into the healthcare facility. Obtained demographic/billing/insurance information from patient/family/legal guardian and entered into EPIC. Scanned photo identification, insurance cards, and had patient sign electronic consent for billing and treatment. Collected co-pays, provided receipt to patient, and documented payment. Scheduled, cancelled, rescheduled, and confirmed patient appointments. Balanced daily receipts and cash drawer for patient payments. Followed-up on accounts flagged within EPIC. Initiated auto accident, workers’ compensation liability, Veterans Administration coverage as indicated. Maintained confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

Facility & Transportation Coordination – Timothy Christian School – 1999 – 2016

*Facility Coordinator

Managed email, phone calls, written correspondence. Scheduled all facility related events, and coordinated personnel for open/close of the facility. Managed the auditorium calendar and scheduled students to run lights and sound for events. Trained all students in the lights and sound club. Managed the asbestos program, utility contracts, and key program within the school.

*Transportation Coordinator

Responsible for the supervision of 25 bus drivers. Dealt with personnel issues and relayed all information to the manager. Routed 18 bus routes, interacted with parents, students, and school personnel in regards to routing issues, student issues, and any other concerns related to the transportation department.

Senior Workers Compensation Sales Representative – HealthCare COMPARE/First Health – 1993 – 1999

Originally HealthCare COMPARE then acquired by First Health. Provider of a national PPO network.

*Senior Workers Compensation Sales Representative

Responsible for training and developing new workers compensation sales representatives. Assisted them with understanding state laws and communicating the information to the client.

*Workers Compensation Sales Representative

Managed specific workers compensation clients. Responsible for making sure the client utilized the PPO network and achieved savings. Educated as needed and explained the individual state laws as needed to the client. Worked internally to correct any issues the client brought to First Health’s attention. Responsible for forecasting budgets and revenue.

* Client Services Representative

Answered group health phone calls in regards to the First Health PPO network. Reviewed billing issues and explained why different services had been priced as they had. Selected to be the point of contact for the Transplant program.

*CHAMPUS Military Treatment Facility Coordinator

Managed all areas of the contract between First Health and the military treatment facilities in the southeast region of the country. Coordinated billing issues, PPO issues regarding the addition or deletion of specific provider service needs. Educated the military treatment facilities in regards to utilizing and capturing the most savings from the PPO network.

Receptionist – Oak Lawn Imaging & MRI – 1992 to 1993

Greeted and checked-in patients to the imaging center. Collected the patient’s copays, deductibles, or upfront costs as needed. Filed and pulled imaging as needed.

Medical Administrative Specialist – United States Air Force – Active Duty - 1983 to 1992

*Awarded two Commendation medals and an Achievement medal. Honorable discharge.

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