Customer Service Sales Specialist

Kathryn Zatz

***** ***** ** *** *** ***** Phone: 224- 678- 1180 ad5s1h@r.postjobfree.com

Profile:

A professional security specialist/Sales Specialist, able to empathize with people and possessing the interpersonal skills to resolve conflict in a straightforward manner. Possessing a focus on procedures, able to meet goals in a team or independent environment. Confident and accountable for own actions. Over 15 years experience in Customer Service, Sales, and Retail. 7 years Caregiver experience. 3 years Restaurant experience.

•Trained to evaluate report and deter diverse security and law enforcement incidents.

•Skilled in Excel, PowerPoint, Word, Access, and Publisher.

•Capable of multitasking even in stressful environments. /Great Physical Health.

•Able to defuse confrontations and conflict. Process and Procedure Oriented.

•Presents a professional image. Displays a courteous demeanor.

•Dean’s scholarship recipient. Top Customer Service Rep Award.

Education

2011 ABC Bartending School 1034 w. Belmont, Chicago IL 60657

Completed -BASSET License course, completed 40 hours of bartending, hands-on training. 312-***-****

2010 Pyramid Career Institute Chicago, IL

Certificate & PERC: Successfully completed 20 hours PERC Certification and customized security training program that honed observation, note taking and report writing skills

2008 Northeastern Illinois University Chicago, IL

BA (cum laude – 4.0 GPA) Criminal Justice/Justice Studies

2006 North Park University Chicago, IL

Associates Communications (3.9 GPA)

Chicago, IL 2002 St. Benedict High School Diploma (4.0 GPA)

Professional Experience:

2023-2024 security Ralston Arena and The Astro la vista

2022 most recent Zanies Comedy Club Box Office

2021-2022 Main Event Entertainment Bartender

2020-2021 The Hampton Social Restaurant Hostess

2016-2019 New Age ElderCare home healthcare worker

2015-2018 National Vending Corp. Sales Rep

5/20/2014-5/22/14 Brugal Rum Event/Spotlight Company Chicago Illuminating Co.

12/05/2013-current ASM-Food Services/Bai Demos Chicago, IL

6//2013-11/2013 Macys/Security Guard OakBrook, IL

4/15/11-06/15/2013 Allied Barton Security@ NorthWestern University /CDW Evanston/Vernon Hills, IL

11/2010-3/2011 Premier Security/Woodfield CorpSchaumburg, IL Security officer

2004-2010 Sam’s Club Evanston Membership Desk/ Overnight/ Cashier

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