Customer Service Relations
Resume:
Jodie Cosco
Professional Summary
Skilled team player with a strong background in Customer Service Professional environments.
Works independently to handle assignments and is always ready to go beyond essential
assignments. Quick learner with good computer abilities.
Skills
Problem-solving Motivation
Teamwork Multitasking
Organization Customer relations
Manage inventory Verbal communication
Employee training and development Banking operations support
Opening and closing accounts Order processing
Customer service
Experience
Store Specialist
Charter Communication - Santa Paula, CA
Followed established guidelines and procedures.
Minimized oversight was required to complete job tasks and meet all deadlines and goals.
Assisted team members and managers with tasks to maintain productivity and meet
project milestones.
I finished all tasks and job duties, following deadlines to avoid delays.
I kept the work area organized and clutter-free.
Volunteered for and tackled new assignments and tasks to ease staff member burden.
Reviewed activities regularly to identify opportunities for improvement.
Encouraged customers to sign up for warranties and additional services, consistently
exceeding quotas for add-on sales.
Completed opening and closing duties, including counting money, balancing cash
drawers, and making deposits.
Trained new associates on store programs and policies.
Provided expert service by communicating information to customers and following up on
promises.
Customer Service Professional
Time Warner - Newbury Park, CA
I managed inbound and outbound calls to respond to inquiries and resolve any of your worries.
Recommend products and services to members and educate customers about relevant
offerings.
Completed paperwork associated with merchandise, price adjustments, customer returns,
and cash register operation.
400 Foothill Drive, Fillmore, CA 93015
ad5rzm@r.postjobfree.com
Sep 1989 - Apr 2003
Jun 1991
Informed customers and professionals on eligibility, benefits, claims payment, and
authorizations.
Addressed customer concerns and complaints, resolving issues quickly and efficiently.
Opened and closed accounts and processed applications.
Answered incoming calls and assisted customers with questions.
Issued refunds, Equipment exchanges, and price adjustments in compliance with
company policies.
She assisted associates with problem resolutions.
Implemented best practices in fostering exceptional customer care support and satisfying
customers.
Cashier
Albertsons - Lake Forest, CA
Adhered to all cash handling policies and procedures.
Counted money in cash drawers at the start of each shift and balanced drawer at the end of
each shift.
Bagged and packaged customer orders and purchases.
Assisted customers with locating items, answering questions, and providing direction and
service.
Found ways to improve customer experience by taking accountability and acting as a store
Brand Ambassador.
She maintained merchandise displays, including endcaps, floor displays, and aisles.
Solved complaints by customers and issued credits for returned merchandise.
Greeted all customers and provided prompt and friendly service.
Education
High School Diploma
El Toro High School - Lake Forest, CA
Associate of Science
Moorpark College - Moorpark, CA
Associate Degree in Progress 2020-
In Progress Accounting Certification
Contact this candidate