Customer Service Representative

Wendy-Ivy Wansoh Basame Forchi

Oklahoma City, OK

ad5rxt@r.postjobfree.com 405-***-****

SKILLS

Exceptional verbal and written communication skills.

Advanced problem-solving and decision-making capabilities.

Proficiency in Customer Relationship Management (CRM) systems.

Effective time management and multitasking abilities.

Adaptable to change with a consistently positive attitude.

PROFESSIONAL EXPERIENCE

Walmart, Maryland Dec 2023 to March 2024

Customer Service Representative

Excelled in managing customer inquiries across phone, email, and chat, ensuring rapid and precise issue resolution.

Spearheaded the implementation of advanced customer service software, slashing invoice processing times by 20% and bolstering operational efficiency.

Drove a team-based approach to invoice accuracy and compliance, resulting in a 30% drop in billing discrepancies.

Innovated a dynamic billing activity tracking system, significantly improving financial reporting transparency and accountability.

Resolved upwards of 200 customer billing inquiries monthly, markedly enhancing customer satisfaction and loyalty.

Dollar Tree July 2023 – Nov 2023

Customer Service Representative

Enhanced customer engagement through personalized product recommendations, significantly boosting sales and satisfaction.

Managed financial transactions and inventory control with precision, maintaining optimal stock levels to meet consumer demand.

Act as the first point of contact for customer inquiries, providing timely and accurate responses to questions and concerns via phone, email, and live chat.

Resolve customer issues with a focus on customer satisfaction, employing problem-solving skills and knowledge of company policies to find effective solutions.

Maintain a thorough understanding of the company's products or services, enabling informed discussions and recommendations to customers.

Document all customer interactions in the CRM system, ensuring accurate record-keeping and follow-up on unresolved issues.

Phoenix Autos Jan 2023 – June 2023

Customer Service Representative

Delivered superior customer service, setting the standard for excellence in client interactions.

Utilized advanced payment systems to streamline customer transactions, enhancing operational efficiency.

Fostered strong relationships with suppliers and customers, ensuring seamless supply chain management and customer satisfaction.

Consistently achieved weekly sales targets through effective communication and service strategies, contributing to the company’s financial success.

EDUCATION

Noida International University, India

BA in Economics 2022

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