Store Associate Customer Service
Resume:
Divine Okwudili
Mob : +1-929-***-**** Email : ad5rva@r.postjobfree.com
Port chester, New York, NY 10573, US
Professional Summary
Results-driven professional with a Bachelor of Science in Computer Information Systems, seeking a challenging position where I can leverage my technical expertise and exceptional customer service skills. Proven success as a Retail Store Associate at CVS pharmacy, showcasing proficiency in managing customer transactions, resolving complex issues, and achieving significant sales in membership activation. Experienced Junior Support Technician intern at Monroe College, proficient at providing on-site and remote technical support for hardware and software issues. Recognized for advanced analytical and troubleshooting abilities, along with expertise in disassembling and labeling desktop components. Eager to contribute my diverse skill set to a dynamic and challenging IT role. SKILLS
Sales Records Management
Store Cleaning and Maintenance
Proficient in MS Office Suite (Access, Excel, Word, PowerPoint) for data analysis and documentation. Comprehensive understanding of LAN/WAN networking protocols to ensure seamless connectivity. In-depth knowledge of TCP/IP protocols for effective communication in network environments. Familiarity with CISCO I, II, III for configuring and managing network devices. Experienced in IT Project Management, ensuring the successful execution of technology initiatives. Strong capabilities in System Analysis, identifying and addressing complex system requirements. Proficient in HTML for creating and modifying web content. Programming skills in C++ and Python for developing and optimizing software applications. Experience with direct marketing and sales.
Ability to interview and recruit candidates.
Skilled in proficiently diagnosing and resolving complex system issues encompassing both computer software and hardware components
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WORK EXPERIENCE
Retail Store Associate Sep 2021 – Sept 2023
CVS pharmacy – 309 Mainstreet, Store 530, New Rochelle, NY Main Duties:
Achieved unparalleled customer satisfaction: Mastered the art of refund processing, efficiently managing returns and exchanges to ensure seamless transactions and leaving customers delighted with their experience. Exceeded sales targets through strategic expertise: Consistently surpassed sales objectives by skillfully promoting membership activations, becoming the top performer in driving store revenue growth. Recognized for problem-solving prowess: Successfully tackled complex issues with finesse, employing advanced analytical techniques to swiftly resolve customer concerns and maintain operational excellence. Page 2 of 3
Junior support technician Internship May 2023 – August 2023 Monroe college – 434 Main St, New Rochelle, NY, US Main Duties:
Instrumental in technical support excellence: Provided invaluable on-site assistance to students and staff, showcasing an exceptional ability to diagnose and troubleshoot hardware and software issues, thereby ensuring uninterrupted productivity.
Installed Windows security updates on a desktop PC: I proactively maintained the security of desktop PCs by promptly installing critical Windows security updates, reducing vulnerabilities and enhancing the overall resilience of the organization's IT infrastructure against cyber threats. Coordinated secure delivery of sensitive equipment to customers in accordance with Department of Transportation (DOT) compliance: I managed the secure transportation of sensitive equipment to customers, ensuring compliance with DOT regulations to protect the integrity and confidentiality of the delivered items, fostering trust and reliability with customers.
Drove efficiency through meticulous organization: Demonstrated meticulous attention to detail by expertly disassembling and labeling desktop components, streamlining troubleshooting processes and enhancing overall system maintenance.
Sales associate Nov 2023 – April 2024
Cooperate concepts – Portchester, NY
Main Duties:
Championed sales success with innovative strategies: Spearheaded sales initiatives by implementing cutting-edge techniques, resulting in increased customer acquisition, retention, and satisfaction. Elevated customer service standards: Provided personalized solutions to clients, proactively addressing their needs and concerns, and positioning the company as a trusted provider of superior products and services. Mentored and cultivated talent: Played a pivotal role in team development by recruiting, training, and nurturing sales professionals, fostering a culture of excellence and driving team performance to new heights. EDUCATION
Bachelor of Science (Computer Information Systems) Monroe College - New Rochelle, NY
September 2020 - June 2023
CERTIFICATIONS:
Google certificate in Crash course in python
Coursera. Google certificate in Introduction to UX-design Coursera 2023
College Project:
Monroe College New Rochelle, NY
Web design – website project called “Divine Gaming” it contained a: home page. about page. job opportunities page. sign up page.
Python – created a program that’s accepts user requests and prints the appropriate answer, and accounts for user error.
CCTV camera implementation for “Financial Holding Are Us” site visits for CCTV implementation communication management creation of Gant charts and organizational charts. Page 3 of 3
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