Customer Service Data Entry
Resume:
Gienne Behnke
Berlin, MA *****
ad5rua@r.postjobfree.com
Work Experience
Shipping and Receiving
BJ's Wholesale Club - Hudson, MA
June 2023 to Present
In this position I received everything that came into the store, helped venders, tracked shrink and negative products, organized books, aided the tire department in their inventory, kept all receiving records, and received all packages and mail, as well as sent out all packages and mail. Recovery Specialist
Catholic Charities - Leominster, MA
April 2021 to Present
A Recovery Specialist oversees the residents in a dual diagnosis program that helps women in recovery of drugs and alcohol that also have mental disorders. This position dispenses medication, including controlled meds, monitors the clients health and general well-being, conducts groups, data entry, and counseling.
Restaurant Manager
Longhorn Steakhouse - Millbury, MA
June 2022 to June 2023
My job at Longhorn Steakhouse included, customer service, managing money, scheduling, placing orders, front end manager which includes servers, hosts, and customers, and increasing profits. Dining Room Manager
Sagelife senior homes - Hudson, MA
November 2021 to June 2022
I oversee the dining room and kitchen procedures with accommodating specific senior dietary needs. I also manage scheduling and excel at building rapport with the senior residents and their families. I conduct events and oversee a team. I am under the executive director but conduct and plan for the rest of the staff.
Manager
ALDI - Leominster, MA
August 2020 to July 2021
I started out at Aldi as a part time cashier and have since then been promoted to full time, and then to management. As a manager, I am in charge of maintaining the efficiency of the store by overseeing store associates and the flow of products. I am also responsible for monitoring orders, schedules, data entry, and store functions. I am the frontline for customer service and customer concerns, and am further in charge of opening and closing the store.
Cashier/Customer Service
The Home Depot - Salem, MA
February 2018 to July 2020
At Home Depot I closely monitored customer service by greeting and helping customers, handling customer complaints and questions, was in charge of money, cash register drawers, and deposits, and was also oversaw the receiving of products and returns. I assisted in ordering merchandise and data entry for credit card accounts.
Lead Server/Trainer
Red Robin - Rancho Cucamonga, CA
January 2016 to January 2018
While working at Red Robin I served and attended to guests while maintaining our brand image, and retaining my top server score-card rating. I also was designated trainer and closer and achieved employee of the month several times. In terms of restaurant maintenance/cleaning I was extremely meticulous and focused on small details which is why i was rewarded with pertinent shifts. Lead Server/Trainer
Johnny Carino's - Mira Loma, CA
June 2009 to December 2016
I worked at Johnny Carino's as a server and trainer and completed classes to assist the restaurant in management and orders, I monitored inventory and taught new servers and staff policy and procedures. I also focused on customer service and was in charge of guest questions and complaints. Support Specialist
Mercury Insurance Group - Rancho Cucamonga, CA
May 2007 to October 2012
As a Support Specialist, I monitored customer service as well as office activity including frequent phone calls to adjusters, sorting and matching mail to files in order to reach limited deadlines, operate various office equipment including copy and fax machines, duplicating and sending intricate and critical case files, organizing and sending storage files, and aiding my co-workers in their filing tasks as well as training new employees.
Education
Senior year of bachelor's in social work in Social Work Simmons College - Boston, MA
June 2023 to Present
Associate's degree in (4) in Gerontology, Art History, Humanities, Kinesiology Chaffey College, Salem State - Rancho Cucamonga, CA May 2015
Skills
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Basic life support
• CPR
• Writing Skills
• Research
• Community Caregiver Certified
• Activity Coordinator Certified
• POS
• Restaurant Management
• Restaurant Experience
• Bartending
• Serving Experience
• Communication skills
• Mentoring
• Management
Certifications and Licenses
First Aid Certification
Food Handler Certification
CPR Certification
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