Customer Service Front Desk
Resume:
darryl i. jackson jr.
Boson, MA ***** ad5rr2@r.postjobfree.com
Skills
●Exemplary professionalism with a focus on maintaining a polished and professional demeanor in all interactions.
●Proven management capabilities, including leadership, team coordination, and effective decision-making.
●Strong organizational skills, adept at managing multiple tasks, setting priorities, and meeting deadlines.
●Proficient in a wide range of administrative tasks, such as scheduling, record-keeping, and document preparation.
●Advanced knowledge of Microsoft Office Suites, including proficiency in Word, Excel, PowerPoint, and Outlook for efficient data management, reporting, and presentation creation.
Professional Experience
Hemenway and Barnes
Office Services Assistant June 2022-Present
Coordinated and managed office operations, including implementing efficient filing systems and overseeing inventory control to ensure optimal organization and productivity.
Provided exceptional customer service, promptly responding to inquiries and proactively resolving issues in a timely and professional manner, maintaining positive relationships with clients, vendors, and employees.
Assisted with event planning and coordination, actively contributing to the success of office events by handling scheduling, logistics, and ensuring smooth execution.
Performed various general administrative tasks, demonstrating strong organizational skills in scheduling appointments, managing calendars, responding to emails, and prioritizing tasks effectively.
Greeted and assisted visitors, projecting a welcoming and professional image of the company, while answering phone calls and directing them to the appropriate department.
Managed mail and package distribution with meticulous attention to detail, ensuring accurate addressing, tracking, and timely delivery of packages and letters.
Maintained office supplies by monitoring inventory levels, promptly ordering new materials, and restocking as needed to support seamless operations.
Assisted with data entry and filing, ensuring the maintenance of accurate and organized records, contributing to efficient information retrieval and smooth workflow.
Demonstrated a strong understanding of legal terminology and terminologies, utilizing this knowledge to handle legal documents and communicate effectively with legal professionals when necessary.
Allied Universal / Wave Life Sciences
Front Desk Coordinator March 2017 – June2022
Demonstrated exceptional proficiency in telephone and front desk reception within a fast-paced, high-volume environment, efficiently handling a large volume of incoming calls and inquiries.
Developed accurate reports and documents, diligently transcribed meeting notes, and promptly communicated all noted building complaints and questions to the Facilities Manager.
Assisted visitors by creating guest passes, meticulously verifying and recording their information into the database, and courteously directing them to the appropriate personnel or department.
Prioritized security as a top priority, ensuring the facility's personnel, property, and company assets were safeguarded by maintaining high-quality security measures.
Vigilantly reported safety concerns, security breaches, and unusual circumstances, promptly communicating them both verbally and in writing to the appropriate individuals or departments.
Fostered positive relationships with clients, employees, and guests, consistently going the extra mile to build, improve, and maintain effective professional connections.
Created a positive, warm, and welcoming environment, ensuring all individuals entering the facility felt valued, comfortable, and attended to.
Managed the efficient handling of daily incoming phone calls and emails, expertly transferring them to the correct personnel or department for prompt resolution.
Monitored the CCTV video surveillance system for the facility, exercising keen attention to detail to prevent theft, trespassing, and maintain a safe environment.
Collaborated with facilities and department managers to implement new protocols aimed at reducing incidents and enhancing overall security measures.
Proactively requested medical or law enforcement assistance when necessary, taking swift and appropriate action to ensure the safety and well-being of all individuals within the facility.
Home for Little Wanderers June 2016 –January 2018
Direct Care Counselor
Monitored the safety and wellbeing of multiple children simultaneously (up to 6), ensuring a secure and nurturing environment.
Implemented age-appropriate life skills, coping skills, and social skills training through effective mentoring and counseling.
Developed and organized developmentally appropriate activities that stimulated the children's growth and development.
Provided comprehensive support to children in daily activities, including playtime, meals, snacks, schooling, homework, hygiene, and socialization.
Ensured punctual transportation of children to daily appointments and scheduled activities, maintaining a reliable schedule.
Recognized warning signs of emotional stress and adeptly deescalated potential unsafe situations involving staff and children.
Performed administrative duties, including accurate recording and logging of all incidents, creation of daily activity schedules for each child, and coordination of group and staff meetings.
Established enduring professional connections with families and children by fostering open communication and delivering constructive feedback
Education
Massachusetts Bay Community College
Associates Degree in Criminal justice
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