Sriya Koteru
Tampa, FL ***** • +1-925-***-**** • ad5rqy@r.postjobfree.com
Sr. Salesforce Developer
Professional Summary
I'm well rounded professional having 6+ years of work experience in Salesforce technologies: Sales Cloud, Service Cloud, Field Service Lightning,Salesforce CPQ and Force.com Platform and I'm certified Salesforce Administrator, Salesforce Advance Administrator,Certified Salesforce App Builder and Certified Copado Expert. Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform. Thanks to my consulting experience and my development background, I am a versatile professional, who can adapt to new technologies very quickly.
Skills
Sales Cloud, Service Cloud, CPQ, Field Service Lightning
LWC,Apex Classes/Controllers
Apex Triggers, Visual Force pages
Flow, Process Builders
ServiceNow, Maximo
SOQL, SOSL, REST
Force.com Explorer, Data Loader
HTML, Java Script, CSS, XML
Copado, Flossum, Change Set
Certifications
Certified Salesforce Administrator
Certified Salesforce Advance Administrator
Certified Salesforce App Builder
Certified Salesforce Platform Developer 1
Certified Copado Certified Fundamentals 1
Certified Copado Certified Fundamentals 11
Work History
Salesforce Developer, 10/2023 to Present
CommerceCX – Cary, North Carolina
Project Description:
Paraco BBQ/Oil and Gas - Salesforce Field Service Implementation, Salesforce Service Cloud Management
Responsibilities:
Responsible for Requirement Gathering, Involved in Discovery sessions with stakeholders .
Virtual Remote Assistance Implementation
Resource management and recurrssive Scheduling based on resource calendar and service appointments .
Customized and configured work orders in Field Service Lightning to align with specific business processes, ensuring efficient management of service appointments and tasks.
Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader.
Created many Lightning Components (LWC) and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
Configured Copado's environment management capabilities to streamline the setup and configuration of Salesforce sandboxes.
Utilized Copado's deployment monitoring and reporting features to track deployment.
Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis. Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
Salesforce Developer, 02/2023 to 10/2023
Travel And Leisure -Wyndham – Orlando, FL
Project Description: Service Cloud Implementation,Salesforce.com
Wyndham is Migrating Existing Legacy Case Management system to Salesforce Service Cloud Platform.
Responsibilities:
Responsible for Requirement Gathering, Involved in Discovery sessions with stakeholders, End Users Training and Release management using copado.
Developed Web to Case with Uploading Attachments functionality, and email to case functionality.
Worked on Batch apex, Scheduled Apex & APEX Triggers for various requirements.
Integrated Salesforce with AWS S3 Bucket for Document Management and Storage
Developed File hierarchy in AWS S3, EC2 and IAM with folder structure
Developed Task SLA Functionality using custom metadata for different Teams to set Different SLA's.
Worked on different Record Triggered, Screen and Auto Launched flows .
Worked on entitlements and milestones to set Case SLA
Developed multiple LWC Components for different requirements .
Integration with third party tools using APIGEE.
Integration with Salesforce Chatter for communication and sending notifications to Task and Case owners.
Developed Visualforce Page to autopopulate records from parent to child
Worked on Deployments and release activities to different sandboxes and production using Copado
Salesforce Developer, 08/2022 to 02/2023
Bio-Rad
Worked on Agile methodology of daily standups, story pointing and sprint planning
Performed environment refreshes while ensuring integrity of sandbox(es)
Managed release activities across all Salesforce development teams, ensuring easy and timely deployments across environments using Copado
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components
Visualforce Pages to suit to the needs of the application.
Worked on Integrating with Salesforce Chatter to send notifications to Opportunity Owners.
Data Migration and updates through the tool provided by, and Copado Tools
Customized application business logic using declarative programming like Formula fields, Validation rules
Workflow rules, Approval process, Record Type, Picklist, Dependent Picklist, List View, Reports and Dashboards
Built and maintained dashboards focused on pipeline, bookings, risk, account performance and Sales Rep performance
Set and manage consistent deployment schedules, accounting for any dependencies and risks along the way Identify issues and guide the completion of root cause analysis to ensure issues do not recur
Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
Worked with native Salesforce quote to cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and contracts, Lead-to-Cash business processes.
Coordinated with Legal, Business Operations, Orders and Finance teams to execute customer engagements and process purchase orders.
Developed Lightning Web Components (LWC) to display the events on Calendar using Full calendar JS.
Salesforce Developer, 06/2019 to 07/2022
IBM
Developed Lightning Components using Aura framework and Lightning Web Components (LWC)
Created multiple Lightning Components, added CSS and Design Parameters that makes the lightning component look and feel better
Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people
Worked with Lead Management in SFDC
Worked on Email handling requirements for assigning the leads to Agents
Worked on Apex Classes and Pages to make enhancements on the existing functionality
Created custom Profiles, Roles, and public groups to restrict the data access to the unwanted internal users depending on their job responsibilities
Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers
Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals
Developed Reports and Dashboards, validation rules, formula fields for the application
Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting
Experience in creating modern Enterprise lightning Apps
Leveraged Apex controller to make a call for external requests to retrieve data from various API's and displayed them on to the component
Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object)
Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects
Used it to read, extract, and load data from comma separated values (CSV) files.
SALESFORCE ADMIN and DEVELOPER, 06/2018 to 05/2019
IBM
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality
Developed triggers which added automatic templates to fire to the respective users
Involved in deploying the AppExchange applications and integrating with third party applications
Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities
Implemented and Consumed Knowledge Base Dashboards& Reports
Utilized AppExchange for providing Reports and Dashboards that monitors the Knowledge Base
Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com
Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.