Customer Service Market Research
Resume:
CONTACT
February **** -
Current
December **** -
October 2023
March 2016 - June
2016
June 2012 - June
2014
Muhammad Fahad
ad5rqg@r.postjobfree.com
https://www.linkedin.com/in/muhammad-fahad2
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges to implement project and product strategies. Shift Manager
Taco Bell
-Managed cash handling, store operations, and training of team.
- Monitored inventory levels to place supply orders within budget.
- Scheduled and adjusted staff shift hours to maximize productivity and meeting customers demand.
- Strategically led initiatives, which placed store as second best in Illinois based on efficiencies and performance.
- Evaluated workers' performance based on timelines for tasks.
- Used Zenput application, on regular basis, to document and record information relating to safety checks.
- Supported store manager and regional manager in delegating responsibilities i to align with business goals.
- Responsible for communicating and prioritizing work plans to maximize profit. Customer service Management
Shahnawaz Restaurant
-Provided excellent customer service on daily basis to ensure satisfaction despite high volumes.
-Assesed customer needs to provide recommendations, which would increase company profit and satisfy business relations.
-Trained and managed new service staff by outlining tasks and responsibilities. Market Research Officer
Pepsi Co.
-Developed comprehensive reports summarizing the findings of research projects.
-Monitored competitive activities in the market place to keep up with changing industry dynamics.
-Analyzed market research through surveys, focus groups and other resources to identify trends and opportunities for clients.
-Provided advice and recommendations to clients regarding marketing strategies and tactics.
-Researched customers behaviors by analyzing purchasing patterns.
-Collaborated with internal terms on product development and customer service.
-Documented processes related to collecting and analyzing data from market research studies.
-Interpreted and presented data to management via charts, graphs and spreadsheets.
Assistant Admin Manager
Dunya Tv
-Resolved conflicts and concerns of team by providing guidance on company policies and procedures.
-Led team during times of organizational change or crisis.
-Managed building maintenance team to ensure grounds and internal building was in accordance to safety guidelines.
-Kept records of all maintenance activities including costs incurred and materials used.
-Organized storage area to maximize space efficiency. OBJECTIVE
EXPERIENCE
March 2011 - April
2012
2021
2014
2011
-Communicated effectively with co- workers and management regarding jobs assignments and progress updates throughout shifts. Teacher
Young Scholar School System
-Created lesson plans for reading, science, and math
-Observed and evaluated students on their abilities, strengths, and weaknesses.
-Presented daily lessons to facilitate learning mannerisms of students. International Institute of Paris
Masters in Management (Project Management/International Business) GC University of Faisalabad Pakistan
Masters in Commerce (Finance)
City College of Commerce Faisalabad Pakistan
Bachelor in Commerce
Problem Solving
Project Management
Organization and documentation of procedures
Time Management
Excellent customer service skill
English
Urdu
French
Punjabi
EDUCATION
SKILLS
LANGUAGES
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