It Technician Support

RICHARD GRAZEWSKI

— Head IT Technician —

Loveland, CO mobile: 970-***-**** email: ad5rpu@r.postjobfree.com

professional summary

•Results-driven accomplished Head IT Technician with a track record of leading and managing technical teams.

•Customer-focused, dedicated to delivering exceptional IT support and services that exceed client expectations.

•Adaptable to evolving IT landscapes, embracing change and leveraging new technologies for improvement.

•Technically proficient in a wide range of IT domains, including hardware, software, and network management.

•Extensive experience in repair of cell phones mobile device management and computers and installation and upgrade of operating systems.

core competencies

Diagnostic Troubleshooting & Repair • Software Installation & Configuration • Cell Phone Repair & Maintenance • Hardware Upgrades • Data Recovery • Virus & Malware Removal • Mobile Device Management • Wireless Network Setup & Configuration • Data Backup & Transfer • LCD Screen &. Battery Replacement • Cell Phone Repair • Customer Service Excellence • Documentation & Reporting • Quality Assurance & Testing • Team Leadership. Point of Sales

experience & impact

Levy Restaurants

Field IT management

2023-Presant

Management of Point of sales of stadiums and arenas for Folsom Field, Coors events (Colorado University Boulder) also Weidner Field stadium located in Colorado Springs. Upcoming assignments also Air Force Academy Colorado Springs.

Oversees all Point of Sales units, transactions and software, Shift 4, and Venue Next.

Including management and repairs of employee’s PCs, printers and account management.

Physical setup and networking and troubleshooting of all Point of Sales before and after events.

Maintains all firmware and software updates of units.

Maintains all network wiring, installation, maintenance and breakdown of equipment used during events including Bar areas and suites where celebrities and Sports Stars attend.

Also, management of mobile ordering applications.

Extensive use of ticketing system when applicable, installs, and maintains client hardware and software, little to no supervision.

Deals with all vendors that uses the point of sales

Hometown Computers

Owner & Head Technician 2012 – 2023

•Oversaw the complete operation of a PC and cell repair store, ensuring smooth and efficient functioning.

•Built custom gaming and auto cad rigs, providing tailored solutions to meet specific customer requirements.

•Perform virus and malware removal services, safeguarding customer systems from potential threats.

•Facilitated repairs of laptops and towers and performed RAM and drive upgrades for enhanced performance.

•Leveraged specialization in motherboard repairs, offering proactive solutions for complex hardware problems.

•Delivered data recovery services, retrieving valuable information from damaged or corrupted storage devices.

•Addressed liquid damage issues, repairing and restoring hardware affected by liquid spills or exposure.

•Offered comprehensive support for both hardware/software issues, resolving a wide range of technical problems.

•Led effective problem-solving by actively working with users to gather detailed requirements for technical projects.

•Enhanced customer satisfaction by providing expert technical support for software and hardware issues on a wide range of devices, including PCs, MACs, smartphones, iOS, Android, and gaming systems.

•Optimized system performance and functionality through the professional installation, configuration, and updating of software packages, operating systems, and peripheral hardware devices.

•Took charge and provided guidance and direction, ensuring efficient operations and successful project execution.

•Utilized expert technical skills to troubleshoot complex issues, identifying root causes, & deploying effective solutions.

early work experience

Sales North Myrtle Beach Farmers Market & Myrtle's Market (Myrtle Beach Farmers Market) 2010 – 2012

Lead Maintenance Housing Authority of Florence County SC 2007 – 2009

Subcontractor, Carpenter Company Name

education

Certified South Carolina Building Inspector

Completed 2 years Math Science Brookedale Community College, Lincroft NJ,

High School Diploma St Joes High School, Toms River, NJ,

Contact this candidate